Kylie Crump
Dynamic and dedicated professional with extensive experience at The Captain's Cap, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while maintaining efficiency and accuracy in order processing. Skilled in multitasking and prioritizing tasks to enhance guest satisfaction and streamline operations.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Work History
Host
6 Months- Greeted guests promptly and managed seating flow to maintain smooth front-desk operations.
- Monitored wait times and communicated accurate updates to incoming parties.
- Coordinated reservations, walk-ins, and table assignments to optimize dining room turnover.
- Assisted servers and management with guest concerns to support consistent service.
- Maintained organized host stand, menus, and reservation records for efficient shift coverage.
- Adapted quickly to peak-service demands and coordinated with team members under pressure.
- Provided clear directions and courteous farewells to strengthen guest satisfaction and return visits.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Take-Out Server
8 Months- Processed take-out orders accurately using POS system and verified special instructions.
- Packaged meals, condiments, and utensils for efficient pickup service.
- Coordinated with kitchen staff to maintain timely order flow during peak periods.
- Answered customer questions about menu items, pricing, and order status professionally.
- Handled payment transactions and balanced receipts for take-out orders.
- Organized ticket queue and prioritized orders to reduce wait times.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
Education
Still Working On High School Diploma
- Honoree of [Math 1HN,2HN,3HN,4HN)
- Honoree of [English 9HN,10HN)
- Honoree of [Earth/Environmental Science HN]
- Honoree of [Biology HN]
- Honoree of [US&NC Civics Literacy HN]
- Honoree of [Art HN- Proficient, Advanced]
- Honoree of [Chemistry HN]
- Honoree of [French 3 HN]
- Completed AP course in [AP Language and Compos]
- Completed AP course in [AP United States History]
- Professional Development: [CPR]
- [Art club] Member
- [Peer Tutoring 9th grade and 12th grade] Member
- [French club- 10th, 11th, 12th President] Member
- [Weighted 3.542] GPA
- [Unweighted 3.125] GPA
Skills
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Hard working skills by completing helping my old coworkers even when extremely busy, with accuracy and efficiency.