Kyler Johnson
Friends Homes
Greensboro,NC
1
Certification
12
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Certified Nursing Assistant
9 Months- Assisted residents with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Monitored vital signs and reported condition changes promptly to licensed nursing staff.
- Documented daily care activities accurately in resident charts and care records.
- Supported needs of 10+ residents under long-term care.
Barista
1 Year 6 Months- Maintained cleanliness and organization, enhancing operational efficiency.
- Provided courteous service, fostering a welcoming atmosphere for customers.
- Prepared espresso beverages, specialty drinks, and fresh coffee orders following drink recipes and quality standards.
FC Associate I
3 Years 11 Months- Boosting package handling efficiency and safety adherence.
- Led daily pick, pack, and stow workflows to maintain accurate order fulfillment.
- Trained new associates on handheld scanners, safety procedures, and quality standards.
Customer Service Representative
4 Months- Identified upsell opportunities, boosting sales and revenue.
- Communicated product benefits clearly, aiding informed decisions.
- Managed complex customer inquiries through thorough analysis of insurance products, ensuring correct information delivery and compliance standards.
- Managed inbound communications while maintaining clear documentation in CRM systems.
Production Assembler
9 Months- Assembled diagnostic kits and components according to strict production specifications.
- Inspected finished products for accuracy, completeness, and quality compliance.
- Documented production counts, defects, and rework requirements for traceability.
Merchandiser
3 Months- Organized product displays to boost visibility, enhancing sales at multiple retail sites.
- Managed inventory for efficient stock rotation, aligning with brand guidelines.
- Improved product placement strategies, resulting in measurable sales growth.
- Collaborated with teams to streamline inventory processes, reducing stock discrepancies.
- Ensured brand standards across locations, contributing to consistent customer experience.
Customer Service Representative
6 Months- Collaborated with external partners to address issues and implement solutions.
- Developed proactive strategies to maintain customer satisfaction and address concerns.
- Resolved complex customer inquiries across billing, account, and service issues with accurate follow-through.
Customer Service Representative
4 Months- Escalated priority cases and coordinated solutions with internal teams for faster case closure.
- Reviewed account details to identify discrepancies and correct service records.
- Improved customer satisfaction by delivering consistent updates and proactive problem-solving.
Sales Associate
2 Years 6 Months- Mentored new team members, boosting team efficiency and customer satisfaction.
- Cultivated strong customer relationships through personalized service and effective issue resolution.
- Assisted customers with product selection, sizing, and styling recommendations to support purchase decisions.
- Processed sales, returns, and exchanges accurately using point-of-sale systems.
Education
High School Diploma
Skills
Reliable team player
Active listening
Critical thinking
Data entry
Microsoft office
Time management
Certification
Basic Life Support (BLS) at American Heart Association, Nurse Aid 1
Timeline
Certified Nursing Assistant
Friends Homes
01.2026 - CurrentRead More
Barista
Chartwells Schools Dining Services
07.2024 - 01.2026Read More
FC Associate I
Amazon Warehouse
09.2021 - 08.2025Read More
Customer Service Representative
Tranzact
09.2020 - 01.2021Read More
Production Assembler
Medtox/Labcorp
06.2019 - 03.2020Read More
Merchandiser
Driveline
11.2018 - 02.2019Read More
Customer Service Representative
Conduit Global
05.2018 - 11.2018Read More
Customer Service Representative
Alorica
01.2018 - 05.2018Read More
Sales Associate
Belk
04.2015 - 10.2017Read More
High School Diploma
Read More