Kyle Rivers
Raleigh
Summary
Service-focused professional dedicated to enhancing learner engagement through innovative teaching methods and constructive feedback. Proven ability to adapt training approaches to meet diverse learner needs while fostering productive relationships within teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Coach
Swissport USA
Morrisville
01.2025 - 06.2026
- Implemented innovative teaching methods to engage learners effectively.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Resolved any issues raised by participants during the training session in a timely manner.
Airport Ramp Agent
Swissport USA
Morrisville
03.2024 - 04.2025
- Operated ground support equipment for aircraft loading and unloading.
- Coordinated baggage handling between aircraft and terminal efficiently.
- Conducted safety checks on equipment before operations began.
- Communicated with flight crews regarding cargo and baggage status.
- Ensured compliance with safety regulations during ramp operations.
- Managed cargo placement to optimize aircraft weight distribution.
Event Coordinator
NCOYSTER365
Durham
09.2021 - 03.2025
- Understanding requirements for each event
- Planning event with attention to financial and time constraints
- Booking venues and scheduling speakers
- Research vendors and choose the best combination of quality and cost
- Negotiate with vendors to achieve the most favorable terms
- Manage all event operations (preparing venue, invitations etc.)
- Do final checks at the day of the event (e.g., tables, technology) to ensure everything meets standards
- Oversee event happenings and act quickly to resolve problems
- Evaluate event's success and submit reports
Sales Service Representative
Cintas
Durham
08.2022 - 10.2023
- Assisted customers with product selections and service inquiries.
- Processed orders and managed customer accounts efficiently.
- Coordinated product deliveries and ensured timely service fulfillment.
- Educated clients on new products and service offerings.
- Resolved customer issues through effective communication and problem-solving.
Delivery Driver
FedEx Ground
Durham
08.2018 - 05.2022
- Delivered packages efficiently to residential and commercial locations.
- Inspected deliveries for accuracy and compliance with company standards.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Navigated routes using GPS technology to ensure timely deliveries.
- Loaded and unloaded packages safely to minimize damage and loss.
- Provided excellent customer service during package drop-offs and pickups.
- Adhered to safety protocols while operating delivery vehicles on various road conditions.
Delivery Personnel
Lowe's
Raleigh
07.2016 - 07.2018
- Support delivery activities including inspecting and preparing merchandise and loads for delivery, unloading, installing, and checking appliances and store equipment, and providing excellent customer service by greeting customers and assisting customers in locating, selecting, demonstrating, and loading of merchandise.
- Completed day-to-day duties accurately and efficiently.
- Installed systems and equipment according to company standards and safety protocols.
- Maintained tools and equipment to ensure readiness for service tasks.
- Installed a variety of home appliances, ensuring proper functionality and safety.
- Conducted thorough inspections of appliances before and after installation.
- Provided clear instructions to customers on appliance operation and maintenance.
- Coordinated with delivery teams to ensure timely arrival of appliances for installation.
Guest Services
PERFORMANCE AUTO MALL
Chapel Hill
03.2016 - 03.2017
- I have to be an effective problem solver and must be able to listen to all details.
- I am able to help irate customers with any issues to better their experience with us.
- I also take care of the receptionist side of guest services as well.
Debt Collector
Credit Financial Services
Durham
09.2015 - 02.2016
- Monitored slow moving accounts to identify delinquent debts, initiating recovery actions to minimize losses.
- Developed reports on aged debt accounts and days sales outstanding (DSO) to track recovery performance.
- Provided 24x7 customer service, ensuring prompt and accurate assistance to enhance customer satisfaction.
- Post customers' checks and ensure timely credit transfer.
- Skills Used: Customer service
Call Center Representative
Insight Pest Solutions
Morrisville
05.2015 - 09.2015
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Mail Clerk
Trial Card Inc
Cary
06.2012 - 03.2015
- Sorts incoming mail for distribution and dispatches outgoing mail: Opens envelopes by hand or machine.
- Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments.
- Readdresses undeliverable mail bearing incomplete or incorrect address.
- Entered data into company databases accurately and efficiently.
Cashier
Target
Durham
11.2011 - 06.2012
- Take payment in exchange of products
- Process checks and credit card payments
- Balance cash registers at the end of shifts
- Assist with stocking shelves and rotating items
- Offer customers with carryout services
- Check daily cash accounts and prepare accounting reports and perform other light bookkeeping activities
Cashier
Cici's Pizza
Durham
02.2011 - 11.2011
- Ask customers if they would like to be assisted.
- Clean up floors and tables.
- Clean dishes if necessary.
- Money Handling and team work.
Cashier
K-Mart
Cary
05.2010 - 01.2011
- Handle Cash, Debit, Credit and E-check Transactions
- Interact with customers
- Check customers out in a fast and friendly manner
Temporary/Seasonal Package Handler
Measurement INC
Durham
01.2010 - 05.2010
- Physical unloading/ loading of packaging
- Sort Packages
- Scan Documents
Cashier
Chick-fil-A
Durham
07.2007 - 07.2009
- Handled cash, credit, and gift card transactions accurately and securely.
- Processed customer transactions efficiently at checkout lanes.
- Provided exceptional customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of checkout areas and product displays.
Education
High School diploma -
Hillside High School
Durham, NC06-2009
Some College (No Degree) - Business
University of Phoenix
Raleigh, NCSkills
- Training & Development
- Team Management
- Management
- Guest Services
- Delivery operations
- Driving
Additional Information
High-achieving Service-focused professional and friendly team player with a knack for building productive working relationships., Self-directed and self-motivated team player who also works well independently., Skills: I have experience in cross training, PowerPoint presentation, team management.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Intuit Bookkeeping Certification
Timeline
Coach
Swissport USA
01.2025 - 06.2026
Airport Ramp Agent
Swissport USA
03.2024 - 04.2025
Sales Service Representative
Cintas
08.2022 - 10.2023
Event Coordinator
NCOYSTER365
09.2021 - 03.2025
Delivery Driver
FedEx Ground
08.2018 - 05.2022
Delivery Personnel
Lowe's
07.2016 - 07.2018
Guest Services
PERFORMANCE AUTO MALL
03.2016 - 03.2017
Debt Collector
Credit Financial Services
09.2015 - 02.2016
Call Center Representative
Insight Pest Solutions
05.2015 - 09.2015
Mail Clerk
Trial Card Inc
06.2012 - 03.2015
Cashier
Target
11.2011 - 06.2012
Cashier
Cici's Pizza
02.2011 - 11.2011
Cashier
K-Mart
05.2010 - 01.2011
Temporary/Seasonal Package Handler
Measurement INC
01.2010 - 05.2010
Cashier
Chick-fil-A
07.2007 - 07.2009
High School diploma -
Hillside High School
Some College (No Degree) - Business
University of Phoenix