Kyle May

• Provided remote software, break/fix, and configuration support to a diverse internal user base of over 60,000 employees, as well as external vendors, agencies, and customers.
• Proactively identified system and application issues and worked with engineers to replicate and resolve.
• Proficiently executed all duties within the following ecosystem: O365, Azure, SCCM, Remedy, Cisco Jabber, CUIC, Mitchell, Splunk, SharePoint, and dozens of other software products.

Provided Tier 2 support in a Windows based enterprise environment for software configuration and development, as well as hardware and OEM replacement/refurbishment support for Dell and HP systems.

• Investigated information, network, and communications needs of users, and made recommendations regarding software and hardware purchases.
• Provided specific support to legacy manufacturing and engineering computer systems for the E-2 Hawkeye program, site security and was the designated IT technician for Northrop Grumman at NASA Kennedy Space Center.
• Provided software development support for complex installation, performance, operational, and configuration issues.
• Built data backup tools and troubleshooting processes to further team productivity and efficiency.
• Identified and lead multiple defect, configuration, modernization, and repair projects to solve complex computing system failures, some of which resolving over $1,000,000,000 dollars in halted production.

• Worked independently to install, troubleshoot, and repair systems and applications for over 1200 business and residential customers across diverse environments.
• Provided on-call field support in response to outages, bugs, and system problems.
• Evaluated routers, modems, HFC amplifiers, nodes, cabling, software, and customer needs to determine feasibility, reliability and compatibility with existing systems.
• Identified, tested, and reported defects for system wide problems resulting in fast resolution times for impacted neighborhoods and businesses. Worked with teams to install, troubleshoot, and repair systems and applications for over 1200 business and residential customers.
• Provided on-call field support in response to outages, bugs, and system problems.
• Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
• Provided conflict resolution and empathetic care to resolve customer facing issues to increase first contact resolution rates.

• Provided blockchain software consulting for web and applications using Java, C# , C++, SQL, Solidity, Windows, Linux, React, and AWS.
• Worked with multiple vendors and customers to troubleshoot, install, and maintain systems in a wide variety of business and consumer settings.
• Designed, deployed, and managed a network of 100+ AWS nodes to support document verification and ensure data immutability through cryptographic anchoring, enhancing security and audit capabilities for enterprise applications.
• Published articles and guides explaining blockchain concepts, use cases, and issues to further industry awareness of evolving challenges.

• Developed 2000+ advertising campaigns and ads across Facebook, Google, and more for awareness, conversion, and customer retention resulting in over $2,000,000 in revenue at 200% ROAS
• Consulted and managed projects outside of general responsibilities such as website development, process and procedure development, data analysis, and customer experience management.
• Strategized with executives on higher level brand awareness and monetization strategy to facilitate profit and growth goals.
• Organized interdisciplinary expertise into cohesive advertising production pipelines for rapid iteration and improvement.

• Evaluated the work of multiple fire teams to ensure that geospatial assets are of appropriate precision, accuracy, and that resources are used effectively in high risk environment.
• Planned and administered the acquisition of over $1,000,000 worth of equipment and services.
• Prepared and extensively maintained records and reports, such as geospatial data sheets, personnel records, and training manuals.
• Gathered and published survey and meteorological data in the field using GPS, modeling, and remote sensing methods for over 200 locations over a 2 year period.
• Repaired and updated outdated survey control points across hundreds of miles for increased accuracy and longevity.
• Reported to commanding officers and staff leadership to provide effective geospatial products as needed for the use in live artillery fires.