Kyle Finley
Ocean Isle Beach,FL
Overview
17
17
years of professional experience
Work History
Store Manager
Petsense by Tractor Supply
06.2022 - Current
- Company Overview: Petsense by Tractor Supply is a leading retail chain specializing in pet supplies and services across the United States.
- Develop and execute store strategies with Assistant Manager and Salon Manager to enhance customer satisfaction and drive sales growth through effective team leadership and operational management.
- Monitor and analyze sales performance metrics to identify trends and implement strategies for continuous improvement.
- Regularly engage with customers to gather feedback and insights, allowing for tailored services that meet their evolving needs.
- Oversee visual merchandising standards to create an inviting shopping experience that attracts and retains customers.
- Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of development and improvement.
- Cultivate an engaging store environment that encourages repeat business and customer loyalty through exceptional service.
- Lead community outreach initiatives to build brand awareness and foster strong local relationships.
- Regularly spending time in the salon to ensure proper safety procedures are being followed and to enhance my overall knowledge of grooming practices.
- Led store to top 5 company-wide status in targeted metrics and first-time million-dollar revenue by driving a 20% increase in basket add-ons and consistently ranking top 3 in district grooming within 1.5 years through targeted employee training.
Assistant Manager
Staples
06.2021 - 06.2022
- Company Overview: Staples offers a wide range of products, including office supplies, technology solutions, and printing services, serving millions of customers annually.
- Supervised daily operations of the store including staff scheduling and visual merchandising to ensure efficient workflow and optimal customer service.
- Trained and mentored new team members to enhance their product knowledge and customer service skills.
- Developed and maintained relationships with local businesses to increase community engagement and drive sales.
- Recommended product based on customer preferences and ensured that customers had all their needs met.
- Conducted regular inventory assessments to minimize shrinkage and maximize product availability for customers.
Merchandise and Inventory Leader
Petsmart
01.2020 - 05.2021
- Company Overview: PetSmart is a leading pet supply retailer, recognized for its extensive range of products and services for pet owners.
- Conduct regular audits to maintain inventory accuracy and resolve discrepancies proactively.
- Led a team of stockers in breaking down truck and restocking shelves efficiently and within a timely manner.
- Trained team members on merchandising standards and product placement strategies.
- Assisted in executing promotional displays to enhance customer engagement and sales.
- Oversaw planogram compliance to ensure visual merchandising aligned with company guidelines.
- Ensured that all merchandise was properly labeled according to company policy.
- Regularly helped other departments, such as Petcare and Registers as needed, providing animal knowledge or general customer service.
Supervisor
Best Buy
11.2013 - 01.2020
- Company Overview: Best Buy is a leading retailer of consumer electronics, operating over 1,000 stores across North America.
- Supervised daily operations to ensure efficient customer service delivery.
- Trained new staff on store policies and customer interaction techniques.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Assisted customers with product inquiries and resolved any issues promptly.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
Kennel Technician
Best Friends Pet Hotel
04.2013 - 01.2014
Floor Associate/ Tire Specialist
BJ's Wholesale Club
09.2008 - 04.2013
Education
Associates Degree - Criminal Justice
Bergen Community College
Paramus, NJ01.2013
Skills
- Customer service
- Store operations
- Inventory control
- Leadership development
- Team leadership
- Time management
- Decision-making
Timeline
Store Manager
Petsense by Tractor Supply
06.2022 - Current
Assistant Manager
Staples
06.2021 - 06.2022
Merchandise and Inventory Leader
Petsmart
01.2020 - 05.2021
Supervisor
Best Buy
11.2013 - 01.2020
Kennel Technician
Best Friends Pet Hotel
04.2013 - 01.2014
Floor Associate/ Tire Specialist
BJ's Wholesale Club
09.2008 - 04.2013
Associates Degree - Criminal Justice
Bergen Community College
Similar Profiles
George T. MulliganGeorge T. Mulligan
District Manager at Petsense By Tractor SupplyDistrict Manager at Petsense By Tractor Supply
Jennifer TylerJennifer Tyler
Team Lead at Petsense by Tractor SupplyTeam Lead at Petsense by Tractor Supply
Angie EmbryAngie Embry
Store Manager at Petsense by Tractor SupplyStore Manager at Petsense by Tractor Supply
Madeline TroutmanMadeline Troutman
Barista at Spilt MilkBarista at Spilt Milk
Suzanne UgastSuzanne Ugast
Service to Others at Various ExperiencesService to Others at Various Experiences