Kyle Alfano
Concord
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Attendant
Great Wolf Lodge Resort
09.2024 - 01.2025
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Promptly responded to all requests for assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
Assistant General Manager
Blaze Pizza
11.2023 - 06.2024
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Managed daily operations of the store, including scheduling and supervising staff.
- Evaluated current processes within the store environment to identify areas of improvement.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Assistant Manager
Pizza Hut
12.2019 - 11.2023
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Correctional Officer
North Carolina Department of Public Safety
10.2015 - 02.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Administered drug tests to inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
EMT-B Sergeant
Manchester First Aid and Rescue Squad
01.2013 - 05.2014
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
- Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
- Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
- Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
- Optimized patient outcomes in cardiac arrest situations by accurately performing CPR and administering appropriate medications as directed.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Immobilized patient for placement on stretcher and ambulance transport.
- Administered CPR, oxygen and other life-saving medical treatments.
- Observed patient behavior to report changes to medical personnel.
- Assessed medical conditions of patients in pre-hospital settings.
- Delivered emotional support to patients and families.
- Educated public on emergency medical services.
- Utilized communication devices to maintain contact with supervisors.
Education
Certified EMT -
Emergency Medical Services
06-2012
High School Diploma -
Jackson Liberty High School
Jackson, NJ06-2010
Skills
- Business operations knowledge
- Business operations background
- Team leadership strength
- Training and development skill
- Employee Relations
- Operations Management
- Sales Forecasting
- Food safety and sanitation
- Employee Scheduling
- Inventory Control
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Personal protection equipment (PPE)
- Incident reporting
- Infection control
- Equipment maintenance
- Safety
- Record keeping
- Key management
- Customer service
- Teamwork and collaboration
- Cross-cultural sensitivity
- Security procedures
- Rules compliance
- Policy enforcement
- Self-defense tactics
- Weapons training
- Prisoner transport
- Gang awareness
- Firearm operations trained
- Search procedures
- Armory and key control
- Radio communication
- Firearms proficiency
Affiliations
- Self-taught mechanic
- Landscaper
- Business owner
Certification
- Serv-safe certified
- Licensed Emergency Medical Technician
- Commercial Drivers License Class B
Accomplishments
Built a successful, small family owned business.
Expert Marksman
North Carolina State Certified Expert Marksman with handgun
Timeline
Security Attendant
Great Wolf Lodge Resort
09.2024 - 01.2025
Assistant General Manager
Blaze Pizza
11.2023 - 06.2024
Assistant Manager
Pizza Hut
12.2019 - 11.2023
Correctional Officer
North Carolina Department of Public Safety
10.2015 - 02.2019
EMT-B Sergeant
Manchester First Aid and Rescue Squad
01.2013 - 05.2014
High School Diploma -
Jackson Liberty High School
Certified EMT -
Emergency Medical Services
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