Kyla Cowan
Mooresville
Summary
Entrepreneurial Owner known for outstanding productivity and efficiency in task completion. Possess specialized skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful business operations and growth.
Overview
9
9
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Owner/Operations Manager
A Cleaning Connect
Mooresville
02.2017 - Current
- Managed daily operations and scheduling for cleaning services.
- Trained and supervised staff on cleaning techniques and safety protocols.
- Developed client relationships through effective communication and service follow-up.
- Coordinated marketing efforts to promote business growth and visibility.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
Vendor
Main Street Antique Mall
Mooresville
02.2020 - 04.2022
- Curated unique antique inventory for display and sale at venue.
- Engaged with customers to provide product information and assistance.
- Organized and arranged merchandise to enhance visual appeal in store.
- Replenished and arranged items to maintain appearance.
- Implemented promotional strategies to increase sales and attract new customers.
Education
South Iredell High School
Statesville, NCSkills
- Operations management
- Customer service
- Inventory management
- Problem solving
- Effective communication
- Time management
- Contract management
Certification
- Serv Safe Certification exp 2019
Websites
References
References available upon request.
Timeline
Vendor
Main Street Antique Mall
02.2020 - 04.2022
Owner/Operations Manager
A Cleaning Connect
02.2017 - Current
South Iredell High School