Kyera Hughes
Greenville
Summary
Proven multitasker and team trainer, adept in POS system proficiency and effective time management, honed at Ruby Tuesday and other establishments. Excelled in high-volume dining environments by enhancing team efficiency and customer satisfaction, achieving significant improvements in service delivery without compromising quality.
Overview
3
3
years of professional experience
Work History
Server/Trainer
Ruby Tuesday
10.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Used POS system to process customer cash, credit and debit transactions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Server
Starfish Grill
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cleaner
Ocean Breeze Cleaning
05.2022 - 08.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Server/Host
Riverside Pizza and Subs
09.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Criminal Justice
East Carolina University
Greenville, NCSkills
- Effective time management
- Team member training
- Cash handling
- POS system proficiency
- Multitasking
- Making/Receiving phone calls
Timeline
Server
Starfish Grill
05.2024 - 08.2024
Server/Trainer
Ruby Tuesday
10.2023 - Current
Cleaner
Ocean Breeze Cleaning
05.2022 - 08.2023
Server/Host
Riverside Pizza and Subs
09.2021 - 08.2023
Criminal Justice
East Carolina University
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