KYARA LEVY
Amazon customer service
Raleigh
4
years of professional experience
Cashier/Customer Service Associate with experience handling returns, exchanges, refunds, and cash drawer balancing while keeping service fast and accurate. Supports customer satisfaction through clear product guidance, phone and email follow-up, and professional problem resolution in a busy retail setting. Maintains safety, store organization, and payment processing for gift cards and money orders.
Work History
Customer Services Rep
4 Years 2 Months- Ensuring that customers are satisfied with products or services.
- Followed up with clients to ensure satisfaction with purchases, addressing any concerns promptly.
- Letting customers or providing introductory information to new customers
- Clients know about additional products or services.
- Determining the quickest, most effective ways to answer a client’s or customer’s questions.
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Collaborated with team of CSRs and other departments to identify and implement effective solutions.
Cashier/Customer Service Associate
1 Year 1 Month- Responded to customer complaints and inquiries quickly and professionally and resolved issues in a timely manner.
- Responded to customer complaints and inquiries quickly and professionally and resolved in a timely manner; following up to guarantee satisfaction when necessary.
- Processed returns, exchanges, and refunds while ensuring accuracy of cash drawer balance.
- Processed returns, exchanges, and refunds while maintaining an accurate balance of the cash drawer.
- Adhered to safety procedures to ensure security and safety of customers within the store ensuring proper organization of the store.
- Activated phone and gift cards and processed money orders for guests.
- Responded to various correspondences such as phone, emails, and post from customers.
- Collaborated with other internal department staff to resolve customers’ complaints
Education
High School Diploma
Skills
Customer issue resolution
Complaint handling
Cash handling
Order processing
Product knowledge
Call center metrics
Knowledge base management
Team leadership
Customer coaching
Schedule coordination
Escalation management
Service recovery
Timeline
Cashier/Customer Service Associate
Walmart
09.2022 - 10.2023Read More
Customer Services Rep
Amazon customer service
04.2022 - 06.2026Read More
Mary E Phillips
High School Diploma
Read More