Ky’Ajia Jackson
Morrisville
Summary
Medical Laboratory Technician student with a Bachelor’s degree in Biology and extensive clinical experience across multiple hospital systems. Trained in transfusion services, hematology, microbiology, and chemistry. Dedicated to producing accurate, high-quality results that support patient care. Strong analytical skills with a proven ability to perform effectively in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
Chapel Hill, NC
08.2025 - Current
- Deliver efficient customer service in high-volume environment
- Resolve concerns professionally while maintaining accuracy in transactions
- Demonstrate adaptability and teamwork across departments
- Maintain a clean and organized store environment, contributing to a positive customer experience.
Patient Service Associate
Duke University Health Systems
Durham, NC
07.2023 - 08.2024
- Maintain accurate patient records in electronic health systems, ensuring confidentiality and compliance with regulations.
- Assist patients with appointment scheduling and registration processes to enhance overall patient experience.
- Coordinate communication between healthcare providers and patients to streamline information flow and service efficiency.
Education
Associate of Science - General Studies
Wake Technical Community College
Raleigh, NC05.2026
Bachelor of Arts - Biology
University of North Carolina
Chapel Hill, NC05.2023
Associate of Arts - General Studies
College of The Albemarle
Elizabeth City, NC05.2020
Skills
- Laboratory safety protocols
- Equipment testing and calibration
- Critical thinking
- Patient records documentation
- HIPAA compliance
- Customer service
- Quick learner
- Attention to detail
Certification
Medical Laboratory Technician (MLT, ASCP) eligible May 2026
Clinical Experience
- Duke University Medical Center: Transfusion Services
- UNC Rex: Chemistry (in progress)
- WakeMed Apex: Chemistry
- Granville Medical Center: Hematology
- UNC Hillsborough: Hematology
- UNC Main Hospital: Microbiology (scheduled)
Timeline
Guest Advocate
Target
08.2025 - Current
Patient Service Associate
Duke University Health Systems
07.2023 - 08.2024
Associate of Science - General Studies
Wake Technical Community College
Bachelor of Arts - Biology
University of North Carolina
Associate of Arts - General Studies
College of The Albemarle