Ky'Aja Williams
Charlotte
Summary
Organized and detail-focused employee with 7 years of experience in customer service and sales roles, excelling in both educational and retail environments. Adept at enhancing customer satisfaction through personalized service and efficient transaction handling, while maintaining visually appealing and organized spaces. CPR/First Aid certified, with a strong commitment to teamwork and the ability to foster a positive and welcoming atmosphere that drives customer loyalty and retention.
Overview
8
8
years of professional experience
Work History
Lane Server
Bowlero
CHARLOTTE
12.2025 - Current
- Provided excellent customer service to enhance guest experiences.
- Managed lane operations to ensure smooth gameplay and guest satisfaction.
- Assisted guests with equipment and game rules for optimal enjoyment.
- Maintained cleanliness and organization of bowling lanes and surrounding areas.
- Facilitated the setup and breakdown of events and tournaments efficiently.
Sales associate
JD sports
01.2023 - Current
- Assist customers with product selection, driving sales through personalized recommendations.
- Maintain organized displays, ensuring a visually appealing shopping environment.
- Efficiently handle transactions, contributing to daily sales goals.
- Resolve customer inquiries, enhancing overall satisfaction and loyalty.
- Encouraged a positive shopping atmosphere, contributing to a welcoming environment that increased customer retention.
Employee
Discovery Place Charlotte
CHARLOTTE
02.2018 - 08.2022
- Provided exceptional customer service, fostering a welcoming environment and enhancing overall customer satisfaction.
- Streamlined order processing procedures, reducing service time and improving efficiency during peak hours.
- Worked closely with team members to maintain cleanliness and organization, contributing to a positive dining experience.
Crew Member
McDonald's
CHARLOTTE
11.2019 - 02.2020
- Engaged with customers to promote menu items, boosting sales through effective communication and product knowledge.
Education
Guilford Tech
JAMESTOWN, NCQueens Grant Preparatory
MATTHEWS, NCSkills
- CPR/First Aid Certified
- Customer Service
- Teamwork
- Listening
- Friendly Expert
- Team collaboration
- Time management
References
- Gerard, 9802303473, JD sports
- Lotticia Shefferson, 7046159750, Discovery place
Volunteer Experience
- Formed #TeamKyajasWay, 2015
- March of Dimes Walk
- Second Harvest Food Bank Volunteer
- Helping Hands Day
- May Day 'with Creative Youth'
- And more
Activities
- BB Dance School, 2006-2012
- Park-N-Rec / Cheer America, 2014-2015
- Charlotte Ultimate Cheer, 2015-2017
- Youth Ministry at Millennium Temple Baptist, 2015-Present
- Queens Grant Cheer, 2017 & 18
- TLT Dance, 2017-2021
- Selected by STEM director to be a part of private celebrity events for '2018 Charlotte All-Star Weekend'
- Queens Grant 9th grade Student Council Rep, 2018
- Ivy Halls cotillion/debutante participant, 2019-2021
- 2 Graduation cord Recipient
Timeline
Lane Server
Bowlero
12.2025 - Current
Sales associate
JD sports
01.2023 - Current
Crew Member
McDonald's
11.2019 - 02.2020
Employee
Discovery Place Charlotte
02.2018 - 08.2022
Guilford Tech
Queens Grant Preparatory