Kyah Banks-Lipscomb
Concord
Summary
Results-driven professional with extensive experience in customer service and team collaboration. Demonstrates strong problem-solving skills and maintains professionalism during high-pressure situations, leading to exceptional customer satisfaction. Proven ability to enhance team performance and streamline processes for improved service delivery.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Charlotte
10.2023 - Current
- Resolved customer inquiries promptly, ensuring exceptional service in high-volume environments.
- Maintained professionalism during peak periods and special events to uphold customer satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings to improve service quality.
- Labeled milk containers by expiration dates to ensure product safety.
- Assisted customers with requests and responded to questions effectively.
- Answered phone calls with strong customer service skills, enhancing overall experience.
Education
High School Diploma -
West Charlotte
Charlotte, NC06-2023
Skills
- Team collaboration
- Customer service
- Effective communication
- Problem solving
- POS operation
- Conflict resolution
- Workplace cleanliness
- Product upselling
- Efficiency and speed
Timeline
Barista
Starbucks
10.2023 - Current
High School Diploma -
West Charlotte