Kwon Ma
Raleigh,NC
Summary
Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in business management with additional training in distribution and team building. Works well within union or nonunion environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
REMOTE LOGISTICS MANAGER
RDU CAR RENTALS
01.2023 - Current
- Manage a fleet of 80+ vehicles between the Area of Operations, fleet lot, drop offs
- Work with other departments in a timely manner to have the vehicles ready for pickups/drop offs/repairs
- Ensure all customers are satisfied with the vehicle performance, service, with clear and concise communication at every point of rental experience
- Ready all vehicles for the next day always before EOB every day.
SENIOR MORTGAGE LOAN ORIGINATOR (Remote)
MUTUAL OF OMAHA MORTGAGE
04.2022 - 01.2023
- Manage all opportunities through the full sales process from qualifying leads generated from marketing
- Develop and deliver virtual training to upcoming mortgage loan originators
- Document details of identified opportunities to ensure accurate and timely follow up on opportunities, leads, and prospects
- Meet or exceed strategic goals & committed targets by engaging with qualified leads & enabling the next step in the sales cycle
- Generate incremental opportunities adequate to maintain a sales pipeline to support quota attainment via outbound prospecting efforts
- Strike the right balance of performing outbound calls to prospects and leads and follow up to manage the sales pipeline
- Support specific marketing programs, lead generation campaigns, and targeted sales activities
- Guide borrowers through the loan application process
- Analyze credit for potential borrowers
- Manage the end-to-end sales process for all opportunities
- Provide support to customers during initial phases of an engagement
- Follow up and ensure total client satisfaction through the life cycle of the relationship
- Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.
MORTGAGE LOAN ORIGINATOR
AMERISAVE MORTGAGE
03.2021 - 04.2022
- Professionally and energetically manage incoming leads and conduct outbound marketing calls
- Own and nurture a full-cycle sales pipeline from prospect and qualified lead to final sale
- Effectively communicate loan products and mortgage process
- Communicate with borrowers throughout the entire loan process
- Analyze credit for potential borrowers
- Collect documents for loan processing.
MORTGAGE LOAN ORIGINATOR
INTERCONTINENTAL CAPITAL GROUP, INC.
11.2020 - 03.2021
- Professionally and energetically manage incoming leads and conduct outbound marketing calls
- Effectively communicate loan products and mortgage process
- Guide borrowers through the loan application process
- Analyze credit for potential borrowers
- Collect documents for loan processing
- Communicate with borrowers throughout the entire loan process
- Manage client calendar
- Utilize Encompass System for tracking Mortgage pipelines.
BUSINESS DEVELOPMENT MANAGER
US EXPRESS COVERAGE LLC
03.2019 - 04.2020
- Certified as a GILA loan officer
- GILA Certificate: 56939
- Founded US Express Coverage LLC/DBA Velox Insurance of Peachtree Corners at 100% stake
- Certified as a Property & Casualty Insurance Agent #3289893
- Build effective outreach strategies, leveraging Marketing programs such as events and webinars and utilize content to engage prospects
- Leverage internal and external resources to generate new leads while tracking all outreach in Salesforce
- Establish initial relationships with prospects to qualify opportunity
- Leverage sales tools, to effectively manage inbound leads by emails, dials, and social selling techniques to generate new sales pipeline
- Collaborate across sales and marketing to set meetings with net new customers
- Achieve monthly qualification goals and share them verbally and in written format.
OPERATIONS MANAGER
SPEEDPRO IMAGING NORCROSS
09.2018 - 03.2019
- Conduct business inquiries with hundreds of clients a day via email, phone, or in person
- Create quotes and quick estimates over the phone or via email
- Data entry/ hourly updates into the Corebridge System
- Scheduling daily jobs to produce projects/ products on time, on schedule with 100% accuracy
- Improve Corebridge systems by developing specialty options and expand Corebridge capacities to the management
- Price and upcharge accordingly to maximize profit for all products.
SECONDARY SORT
UPS OF ATLANTA
03.2018 - 09.2018
- Secondary Sorter (10-50lbs of weight) at Day Light Shifts
- Qualified to be the supervisor (tested and passed on 03/14/2018)
- Coordinated load/ unload schedules with assigned truck drivers.
GENERAL MANAGER
IBEAUTY INC.
04.2016 - 01.2018
- Manage 18,000 ft of retail space
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interview and train new employees to meet customer standards
- Negotiate business inquiries with numerous wholesale companies and regional sales representatives for the latest products
- Respond swiftly to customer complaints, legal inquiries, payment negotiations, and all other human resource inquiries
- Guide customers to purchase higher grades of salon products or merchandise to clients
- Regulate social media daily to better connect with customers and to promote the store’s popularity
- Monitor store daily for loss prevention.
Education
WAKE TECHNICAL COMMUNITY COLLEGE
12.2013
HIGH SCHOOL DIPLOMA -
LEESVILLE ROAD
06.2011
Skills
- Experience of management level
- Sales and marketing
- Speak fluently in Spanish and in Korean
- 100 wpm typing speed
- Economics and basic accounting
- Complex problem-solving skills
- Skilled in strict time management
- Able to prioritize operations
- Great team builder and leader
- Ability to work under pressure
- Experienced with Microsoft Word, Outlook, Excel, and PowerPoint
- Shipping and receiving
- Warehouse Management
- Distribution Management
- Supply Chain Management
- Operational management
- Shipping and receiving operations
- Team Management
- Logistics Management
- Transportation Management
- Shipping Documentation
- Product Management
- Mentoring and training
- Strategic Sourcing
Certification
- Certified as a Licensed Mortgage Loan Officer: NMLS# 2040368
- Certified as a GILA loan officer. GILA Certificate: 56939
- Certified as a Property & Casualty Insurance Agent #3289893
Timeline
REMOTE LOGISTICS MANAGER
RDU CAR RENTALS
01.2023 - Current
SENIOR MORTGAGE LOAN ORIGINATOR (Remote)
MUTUAL OF OMAHA MORTGAGE
04.2022 - 01.2023
MORTGAGE LOAN ORIGINATOR
AMERISAVE MORTGAGE
03.2021 - 04.2022
MORTGAGE LOAN ORIGINATOR
INTERCONTINENTAL CAPITAL GROUP, INC.
11.2020 - 03.2021
BUSINESS DEVELOPMENT MANAGER
US EXPRESS COVERAGE LLC
03.2019 - 04.2020
OPERATIONS MANAGER
SPEEDPRO IMAGING NORCROSS
09.2018 - 03.2019
SECONDARY SORT
UPS OF ATLANTA
03.2018 - 09.2018
GENERAL MANAGER
IBEAUTY INC.
04.2016 - 01.2018
WAKE TECHNICAL COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
LEESVILLE ROAD
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