Kuwanda Brown
Elizabeth city
Summary
Accomplished Child Support Specialist at Young Williams CSS, adept in legal research and case analysis. Enhanced child support enforcement by reducing caseload backlog through strategic time management. Proven problem-solver with assertiveness, fostering effective communication and resolution. Recognized for promoting parental responsibility and improving service delivery, achieving a 20% increase in case resolution efficiency.
Overview
20
20
years of professional experience
Work History
Child Support Specialist
Young Williams CSS
02.2021 - Current
- Managed child support case documentation and maintained accurate records to ensure compliance with state regulations.
- Facilitated communication between custodial and non-custodial parents, addressing inquiries and resolving disputes effectively.
- Analyzed financial reports to determine child support obligations, ensuring calculations adhered to legal guidelines.
- Developed training materials for new staff on policies, procedures, and use of case management systems.
- Coordinated with legal teams to prepare cases for court hearings, enhancing overall case readiness and outcomes.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Advised clients on available services such as parenting classes, employment assistance programs, and healthcare resources to promote self-sufficiency among non-custodial parents.
Loan Officer
Time Financing Service
09.2015 - 02.2021
- Evaluated applicant creditworthiness to determine loan eligibility and risk levels.
- Structured loan options tailored to client needs, enhancing customer satisfaction and retention.
- Conducted in-depth financial analysis to ensure compliance with lending regulations and policies.
- Developed strong relationships with clients, providing personalized guidance throughout the loan process.
- Streamlined application processes, reducing turnaround time for loan approvals significantly.
- Participated in strategic planning sessions to identify market trends and enhance service offerings.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Outbound Collector
Applied Business Service
02.2006 - 09.2015
- Managed account collections through effective communication and negotiation strategies.
- Developed and implemented streamlined processes to enhance recovery rates.
- Analyzed outstanding accounts to prioritize collection efforts effectively.
- Trained new team members on company policies and collection best practices.
- Monitored payment plans and followed up with clients to ensure compliance.
- Established rapport with clients, fostering positive relationships to facilitate payments.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Education
Licensed Insurance Agent - Insurance
College of The Albemarle
Edenton, NC07-2020
High School Diploma -
Plymouth High School
Plymouth NC06-1998
Skills
- Legal research
- Case analysis
- Assertiveness
- Child support laws
- Time management
- Multitasking
- Problem-solving abilities
Timeline
Child Support Specialist
Young Williams CSS
02.2021 - Current
Loan Officer
Time Financing Service
09.2015 - 02.2021
Outbound Collector
Applied Business Service
02.2006 - 09.2015
Licensed Insurance Agent - Insurance
College of The Albemarle
High School Diploma -
Plymouth High School