KRYSTINA PARKS
Raleigh,NC
Summary
Experienced dental professional with expertise in overseeing front office operations and facilitating patient care. Skilled in efficiently managing patient scheduling, coordinating insurance processes, and handling administrative tasks. Committed to fostering teamwork and delivering results in a fast-paced environment. Renowned for reliability and adaptability, ensuring seamless office functionality and delivering exceptional patient experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Coordinator/Treatment Coordinator/Assistant Front Office Manager
Stansell Dentistry
11.2023 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
Scheduling Coordinator
Gladwell Orthodontics
01.2021 - 02.2022
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Assistant Manager
Chow
01.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant General Manager
Flying Burrito
01.2015 - 12.2017
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
Associate in Arts (A.A.) - Business
Wake Technical Community College
Raleigh, NC06.2018
Skills
- Insurance processes
- Customer service and assistance
- Accounting skills
- Medical terminology proficiency
- Attention to detail
- Data entry
- Organizing and prioritizing work
- Records management
- Teamwork and collaboration
- Appointment scheduling
- Critical thinking
- HIPAA compliance
Certification
CPC-A
Timeline
Insurance Coordinator/Treatment Coordinator/Assistant Front Office Manager
Stansell Dentistry
11.2023 - Current
Scheduling Coordinator
Gladwell Orthodontics
01.2021 - 02.2022
Assistant Manager
Chow
01.2018 - 01.2021
Assistant General Manager
Flying Burrito
01.2015 - 12.2017
Associate in Arts (A.A.) - Business
Wake Technical Community College
Similar Profiles
Kayla ArthurKayla Arthur
Dental Hygienist at Stansell Dentistry & AssociatesDental Hygienist at Stansell Dentistry & Associates
Edward BigelowEdward Bigelow
House Manager at Stansell Properties and DevelopmentHouse Manager at Stansell Properties and Development
Jade HenryJade Henry
Accounting Associate at Stansell Electric Company, Inc.Accounting Associate at Stansell Electric Company, Inc.