Krystal Williams
Jacksonville
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Carolina Cardiology
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Stepped away from front desk on specific days to install heart monitors on patients.
Medicine Technician
The landings of Swansboro
06.2023 - Current
- Monitored medication expiration dates and removed outdated items from shelves.
- Prepared patient-specific medications according to physician orders and protocols.
- Maintained records of controlled substances per state regulations and DEA requirements.
- Managed workflow processes for the efficient filling of prescriptions in a timely manner.
- Verified accuracy of prescription information prior to dispensing or administration of drugs.
- Communicated with physicians regarding drug interactions, contraindications, dosages and allergies.
Server Shift Leader
Outback Steakhouse
11.2019 - 12.2021
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
Personal Care Aide
Onslow Pines
03.2014 - 09.2015
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Transported clients to doctor appointments or other outings in a timely manner.
- Organized and maintained supplies in the home environment to ensure client safety.
- Accompanied clients on errands such as grocery shopping or going to the post office.
- Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
Education
High School Diploma -
Southwest High School
Jacksonville, NC07.2011
Cradentia
Skills
- Medical Records Management
- Daily Living Assistance
- Records Updating
- Privacy and Confidentiality
- Insurance Verification
- Medication Administration
- Regulatory Compliance
- Patient Assessments
- HIPAA Compliance
- Medical Terminology
- Attention to detail
- Customer service
- Cash handling
- Telephone etiquette
- Team collaboration
- Appointment scheduling
- Scheduling appointments
- Front office management
Timeline
Front Desk Receptionist
Carolina Cardiology
08.2024 - Current
Medicine Technician
The landings of Swansboro
06.2023 - Current
Server Shift Leader
Outback Steakhouse
11.2019 - 12.2021
Personal Care Aide
Onslow Pines
03.2014 - 09.2015
Cradentia
High School Diploma -
Southwest High School
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