- Cooking
- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Animal Care
- Engaging in food photography and sharing culinary creations on social media
- Gym Workouts
- Horseback Riding
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering for community initiatives to give back to local communities and make a positive impact
Krystal Neal
Raleigh,NC
Summary
Highly talented and dedicated employee with extreme integrity, strong work ethic, and great leadership skills; versatile team player seeking an administrative position within a progressive work environment that will allow me to fully utilize my communication, organizational, and problem solving skills, knowledge, and abilities.
Enthusiastic, motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
12
12
years of professional experience
Work History
Habilitation Technician
Php Of Nc
02.2025 - Current
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Transported residents to and from appointments and other activities to encourage mobility.
Patient Service Representative
Duke University Health System
01.2014 - 02.2025
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Processed referral requests from patients, doctors and other health care professionals.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Responded to patient inquiries to offer timely updates regarding referral status.
Home Health Aide
Always Best Care
01.2020 - 05.2023
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Improved patients' comfort with massage and application of topical treatments.
- Trained new staff members on best practices for home health care.
Education
Associates of Arts - Radiography
Wake-Tech Community College
Raleigh, NC05-2027
Skills
- Work in congruence with HIPPA and patient confidentiality
- Behavior modification
- Personal hygiene assistance
- Exceptional customer service skills
- Therapeutic intervention
- Behavioral support
- Obtaining insurance information and verifying eligibility and benefits
- Skill building
- Determining and collecting financial liability
- Advanced proficiency in MS Office, Excel, Word, PowerPoint, and Outlook, and Maestro EPIC
- Client support
- Interpersonal skills
- Paperwork and charting
- Direct patient care
- Customer service
- HIPAA compliance
Interests
Timeline
Habilitation Technician
Php Of Nc
02.2025 - Current
Home Health Aide
Always Best Care
01.2020 - 05.2023
Patient Service Representative
Duke University Health System
01.2014 - 02.2025
Associates of Arts - Radiography
Wake-Tech Community College
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