Krystal Epley
Vale
Summary
Superior Customer Service with experience working with diverse populations and environments, Fast Learner, motivated employee that works well independently or in a team setting, detail oriented, and organized. I have been acknowledged for my ability to handle stressful situations with ease and always put customer service as a top priority.
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Bessemer City, NC
10.2025 - 04.2026
- Monitored premises for security breaches and ensured compliance with safety protocols.
- Conducted routine patrols to deter unauthorized access and maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with law enforcement as necessary.
- Documented daily activities and incident reports, ensuring clear communication of events.
- Implemented access control measures to restrict entry to authorized personnel only.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
ED Technician
Catawba Valley Medical Center
Hickory, NC
07.2011 - 08.2021
- Assisted healthcare professionals in patient care and emergency procedures.
- Maintained cleanliness and organization of medical equipment and workspaces.
- Monitored patients' vital signs and documented changes accurately.
- Collaborated with team members to ensure timely patient assessments.
- Utilized electronic health record systems for data entry and retrieval.
- Trained new staff on operational protocols and safety procedures.
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Streamlined ED operations by stocking treatment rooms with necessary supplies and maintaining cleanliness in all areas.
- Contributed to a positive patient experience by patiently answering questions, providing reassurance, and addressing any concerns in a timely manner.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
Clinical Assistant
Adult Internal Medicine Outpatient Clinic
Hickory, NC
03.2007 - 07.2011
- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Coordinated appointment scheduling to optimize provider time and enhance patient flow.
- Supported clinical staff with routine administrative tasks, increasing overall operational efficiency.
- Maintained electronic health records with attention to detail, ensuring compliance with regulatory standards.
- Prepared examination rooms and assisted in patient assessments to facilitate timely care delivery.
- Educated patients on medication management and follow-up care instructions for improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Called and faxed pharmacies to submit prescriptions and refills.
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
Education
High School Diploma -
East Lincoln High School
Denver, NC05.2003
Skills
- Report writing
- Incident reporting
- Security guard license
- Detail-oriented
- Superior customer service
- Experience with Electronic Medical Record
- Maintain Multiple Phone Lines
- Proficient Computer Skills
- Handle Stressful Work Environments
Timeline
Security Officer
Allied Universal Security Services
10.2025 - 04.2026
ED Technician
Catawba Valley Medical Center
07.2011 - 08.2021
Clinical Assistant
Adult Internal Medicine Outpatient Clinic
03.2007 - 07.2011
High School Diploma -
East Lincoln High School