Krystal Cruz
Charlotte
Summary
Dynamic and results-oriented professional with extensive experience in legal operations, team coordination, and client relations. Adept at managing multiple high-priority projects, scheduling workflows, and fostering communication across departments. Proven ability to lead teams, resolve problems efficiently, and maintain composure in high-pressure environments. Strong foundation in project planning, organizational development, and stakeholder communication. Highly proficient in Microsoft Office, SharePoint, Access (Queries and Tables), and Visio.
Overview
14
14
years of professional experience
Work History
Paralegal
The Fowler Firm, LLC
04.2017 - Current
- Promoted from Receptionist to Paralegal due to exceptional performance and initiative
- Led the coordination of legal case workflows, including scheduling and tracking deadlines for hearings, mediations, and conferences
- Served as the main liaison between attorneys, clients, and external parties to ensure seamless communication
- Drafted, edited, and managed legal documents, providing critical support in case preparation and client updates
- Maintained attorney calendars and ensured all project deadlines were met with precision
Legal Assistant
Groelle & Salmon, P.A.
06.2013 - 06.2016
- Promoted from Receptionist to Legal Assistant in recognition of performance excellence
- Supported attorneys in preparing documentation and maintaining case timelines
- Scheduled meetings, coordinated logistics for legal proceedings, and communicated case updates to clients and team members
- Played a key role in managing internal workflows, ensuring alignment across departments
Assistant/Acting Manager
Murphy USA
09.2011 - 05.2013
- Entrusted with management responsibilities, including staff scheduling, training, and daily operations oversight
- Led a team in a fast-paced environment, ensuring excellent customer service and operational continuity
- Managed inventory, vendor relationships, and compliance with safety and maintenance standards
- Effectively resolved operational issues, demonstrating strong problem-solving and decision-making abilities
Education
Paralegal Certificate - Community and Professional Education
Kennesaw State University
05-2023
High School Diploma -
St. Cloud High School
01-2009
Skills
- Legal research
- Document drafting
- Case management
- Regulatory compliance
- Client communication
- Calendar management
- Workflow coordination
- Legal terminology
- Time management
- Team collaboration
- Critical thinking
- Problem solving
- Attention to detail
- Project management
- Conflict resolution
- Team building
- Workload management
- Expertise in legal proceedings
- Legal Software Utilization
- Negotiation
- Reliability
- File and records management
- Effective multitasking
- Document preparation
Timeline
Paralegal
The Fowler Firm, LLC
04.2017 - Current
Legal Assistant
Groelle & Salmon, P.A.
06.2013 - 06.2016
Assistant/Acting Manager
Murphy USA
09.2011 - 05.2013
Paralegal Certificate - Community and Professional Education
Kennesaw State University
High School Diploma -
St. Cloud High School
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