Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kryshia Vazquez

Clinton

Summary

Customer Support Specialist with 9+ years of experience in customer service and administrative roles. Expertise in practice management software, HIPAA compliance, and multi-line phone systems, with a focus on enhancing operational efficiency and client satisfaction. Known for exceptional attention to detail and bilingual communication, aiming to drive future innovations in patient care and documentation processes.

Overview

17
17
years of professional experience

Work History

Operations Customer Expert 1

Teleperformance
11.2024 - Current
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Receptionist

Commwell health clinic
03.2017 - 05.2017
  • Answer phone calls and Transferred Phone calls as needed
  • Interpret and translate for Therapist’s.
  • Initiated phone calls to confirm next day appointments.
  • Greeted patients.
  • Collected and filed patient charts
  • Schedule appointments.
  • Assisted Therapist as needed.
  • Collected Mail
  • Make referrals
  • Verify Medicaid and Medical Record Numbers.
  • Managed multi-line phone system, facilitated patient-therapist communication, and maintained accurate records, enhancing clinic efficiency and patient care.
  • Coordinated seamlessly with therapists, providing interpretation services and administrative support, fostering a cohesive team environment.
  • Streamlined appointment scheduling process, reducing no-shows through proactive confirmation calls and efficient calendar management.
  • Created welcoming atmosphere for patients, ensuring smooth check-in process and prompt assistance, contributing to positive clinic experience.
  • Conducted thorough Medicaid verifications and managed medical record numbers, maintaining data accuracy and compliance with healthcare regulations.

Behavioral and mental health Administrative Assistant

Dixon social interactive inc.
07.2014 - 05.2015
  • Answer phone calls and Transferred Phone calls as needed
  • Interpret and translate for Therapist’s.
  • Initiated phone calls to confirm next day appointments.
  • Greeted patients.
  • Provided and initiated intake packets.
  • Schedule appointments.
  • Assisted Therapist as needed.
  • Collected Mail
  • Make referrals
  • Collect Vital signs from patients when coming to see the Psychiatrist.
  • Verify Medicaid and Medical Record Number
  • I interpreted for the Therapist's as needed.
  • Coordinated patient intake, appointment scheduling, and vital sign collection, enhancing clinic efficiency and patient care quality.
  • Facilitated seamless communication by interpreting for therapists and managing multilingual phone interactions, improving patient experience.
  • Maintained accurate patient records, verified insurance details, and managed appointment confirmations, ensuring smooth clinic operations.
  • Streamlined administrative processes, including mail collection and referral management, contributing to increased operational efficiency.
  • Adapted to diverse patient needs, providing tailored support and assistance to therapists, fostering a positive therapeutic environment.
  • Optimized patient intake process, managing appointments, vital signs, and records, while facilitating multilingual communication for therapists.

Behavioral and mental health Administrative Assistant (Floater)

Dixon Social Interactive inc.
07.2014 - 05.2015
  • (Working with CEO)
  • Converting voice recordings from Manager’s meeting into writing.
  • Organize Health inspections, Building inspections, Fire Drills, Safety Drills, IT’s, and Vehicle Binders for all 7 site, while keeping all forms up to date.
  • Prepare conference room for Manager Meetings.
  • Deliver snacks and drinks to SAIOP group.
  • Make phone calls to Plumbers, Car Repair, insurance, etc.
  • (Working with Payroll QA/QI
  • Organize and file all payroll documents alphabetically.
  • Organize PA’s Documents in binders.
  • Create and update employee’s payroll using Microsoft Excel.
  • Assist with ECBH Audits.
  • Proficient in Sharenote Audits program.
  • (Working with HR)
  • Create Excel spreadsheets for each employee’s certificates, expired ID’s, and Expired insurance’s.
  • Organize, file, and label charts.
  • Audit each employee chart.
  • Create new charts.
  • Make survey calls.
  • Schedule interview appointment calls.
  • (Working with Medical Records)
  • File and Audit charts.
  • File new notes, PCP’s, DA’s, etc. into each patient charts.
  • Send and receive faxes of patient records to all necessary facilities.
  • Scan documents into Sharenote.
  • Managed comprehensive administrative tasks across multiple departments, including HR, payroll, and medical records, ensuring efficient operations and compliance.
  • Coordinated with CEO and managers to organize crucial safety drills, health inspections, and maintain up-to-date documentation for all seven company sites.
  • Conducted thorough audits of employee charts and patient records, utilizing Sharenote software to enhance data accuracy and accessibility.
  • Developed and implemented Excel-based systems to track employee certifications, IDs, and insurance, streamlining HR processes and reducing oversights.
  • Facilitated smooth communication between departments by managing document flow, scheduling interviews, and handling external inquiries for various services.
  • Streamlined administrative processes across departments, enhancing operational efficiency and compliance in a multi-site healthcare organization.

Appointment Scheduler

Commwell Health Clinic
10.2010 - 12.2011
  • Answered several phone lines to schedule patient’s appointments.
  • Interpreted and translated for medical staff.
  • Assisted front desk staff as needed.
  • Initiated phone calls to confirm next day appointments.
  • Provided temporary administrative support to WIC program participants.
  • Coordinated patient appointments across multiple phone lines, ensuring efficient scheduling and improved clinic workflow.
  • Provided vital interpretation services for medical staff, enhancing communication and patient care quality.
  • Managed front desk operations, streamlining administrative processes and enhancing overall patient experience.
  • Implemented proactive appointment confirmation system, reducing no-shows and optimizing clinic resources.
  • Adapted to diverse roles, offering flexible support to WIC program, demonstrating versatility and quick learning abilities.
  • Streamlined appointment scheduling across multiple phone lines, reducing wait times and enhancing patient satisfaction while providing crucial interpretation services.

Front Desk Administrative Assistant

Commwell Health Clinic
08.2008 - 10.2010
  • Greeted patients.
  • Provided forms for new patients.
  • Screened patients’ income to determine eligibility for financial assistance.
  • Entered new patients’ information and printed encounters.
  • Register patients and printed encounters.
  • Checked out patients and collected fees.
  • Scheduled future appointments.
  • Managed patient intake process, ensuring smooth registration and efficient information collection while maintaining a welcoming atmosphere.
  • Streamlined administrative processes, including form distribution, income screening, and data entry, enhancing operational efficiency.
  • Facilitate financial assistance eligibility, improving healthcare access for patients in need while maintaining accurate records.
  • Optimized patient flow by coordinating check-ins, fee collection, and appointment scheduling, reducing wait times and improving satisfaction.
  • Implemented new patient information management system, enhancing data accuracy and streamlining administrative workflows.
  • Optimized front desk operations, enhancing patient flow and reducing wait times through efficient registration, data management, and appointment scheduling.

Education

High school -

Manuel Garcia Perez
01.2007

Skills

  • Patient Care
  • Translation
  • Medical Scheduling
  • Medical Records
  • Windows
  • Documentation review
  • Insurance verification
  • Multi-Line Phone System
  • Medical Terminology
  • Spreadsheets
  • PowerPoint
  • Attention to detail
  • Time management
  • Problem resolution
  • Customer service
  • Bilingual
  • Quality assurance
  • Remote office availability
  • Data entry
  • Teamwork and collaboration
  • Troubleshooting
  • Friendly, positive attitude
  • Multitasking Abilities
  • Organizational skills
  • Networking
  • Computer skills
  • Self-Directed
  • Strong interpersonal skills
  • Data entry proficiency
  • Medical billing
  • Stress tolerance
  • Patient confidentiality
  • HIPAA compliance
  • Policy adherence
  • Patient identity verification
  • Payment processing
  • Work quality evaluation
  • Verbal and written communication
  • Patient education
  • Phone and email etiquette

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Customer Expert 1

Teleperformance
11.2024 - Current

Receptionist

Commwell health clinic
03.2017 - 05.2017

Behavioral and mental health Administrative Assistant

Dixon social interactive inc.
07.2014 - 05.2015

Behavioral and mental health Administrative Assistant (Floater)

Dixon Social Interactive inc.
07.2014 - 05.2015

Appointment Scheduler

Commwell Health Clinic
10.2010 - 12.2011

Front Desk Administrative Assistant

Commwell Health Clinic
08.2008 - 10.2010

High school -

Manuel Garcia Perez

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