Kristy Dewalt
Charlotte
Summary
Personable, friendly and solution-oriented Call Center Rep. with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation and time management. Dedicated to customer loyalty and satisfaction. Im a caring and empathetic Home Health Care Aide of 15 years. Providing care as I would give to my loved ones. Hoping it brings reassurance to my clients, as well as their families. Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.
Overview
25
25
years of professional experience
1
1
Certificate
6
6
CPR First Aid Certification
Work History
Sanitation Associate
Jades Cleaning Service
Walkertown
06.1998 - 01.2023
- To begin my shift, I ensured I had all sanitation equipment I needed to perform and properly maintain and operate correctly.
- Cleaned building or apartment floors by sweeping, mopping or vacuuming.
- Followed sanitation schedule and documented cleaning activities.
- Maintained accurate records of daily cleaning activities and reported any irregularities or issues to management.
Call Center Agent
Iqor Holdings CenterPoint Energy
Charlotte
01.2020 - 01.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Home Health Care Aide
Heritage Home Healthcare
Charlotte
02.2018 - 05.2020
- Administered medications as directed by physician or nurse practitioner.
- Cared for patients by assisting with personal hygiene care and completing daily household chores.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
Robert B Glenn High School
Kernersville, NC06.1998
Skills
- Customer Support
- Technical Support
- Office Administration
- Microsoft / Windows
- Typing 45 wpm
- Detail Oriented
- Call Center Customer Service
- Inbound Phone Call Mgmt
- Customer Communications
- Patient Care & Safety
- Case Management
- Compassionate Care
- Client Confidentiality
- Medication Administration
Certification
- Medication Technician
- Certified Nursing Assistant
- CPR & First Aid Certification
Timeline
Call Center Agent
Iqor Holdings CenterPoint Energy
01.2020 - 01.2021
Home Health Care Aide
Heritage Home Healthcare
02.2018 - 05.2020
Sanitation Associate
Jades Cleaning Service
06.1998 - 01.2023
High School Diploma -
Robert B Glenn High School
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