Kristine Wallace
Concord,NC
Summary
Dynamic Assistant Manager at Publix Super Markets Inc, skilled in team leadership and customer service. Proven track record in enhancing sales growth and fostering strong customer relationships. Adept at financial management and staff development, ensuring operational efficiency and high employee performance. Committed to achieving team objectives through effective communication and problem-solving. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Publix Super Markets Inc
Mooresville, NC
10.2007 - Current
- Assisted in daily operations and supported management in achieving team objectives.
- Provided administrative support, including scheduling meetings and managing correspondence.
- Coordinated with team members to ensure efficient workflow and task completion.
- Developed strong customer relationships through effective communication and service delivery.
Head Cashier
Home Depot
Hollywood, FL
01.2006 - 10.2007
- Supervised daily bookkeeping operations ensuring accuracy and efficiency in
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored junior cashiers on best practices and customer service protocols.
- Audited cash registers to maintain compliance with financial regulations and company policies.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Dispatcher Office Assistant
U-Haul
Pompano Beach, FL
01.2000 - 12.2005
- Oversaw maintenance requests, ensuring vehicles met safety standards before rentals.
- Implemented process improvements that enhanced overall office efficiency and productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Proofread and edited documents for accuracy and grammar.
Education
Associate of Arts - English Literature And Education
Miami Dade College
Miami, FL06.2006
Associate of Science - Funeral Services
Miami Dade College
Miami, FL06.2005
Skills
- Inventory management
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Workload management
Retail operations
Employee scheduling
Operations management
Customer rapport
Recruiting and interviewing
Retail operations management
Staff development
Sales growth
Sales reporting
Employee performance evaluations
Financial management
Verbal and written communication
Scheduling and planning
Workplace safety compliance
Inventory management
Timeline
Assistant Manager
Publix Super Markets Inc
10.2007 - Current
Head Cashier
Home Depot
01.2006 - 10.2007
Dispatcher Office Assistant
U-Haul
01.2000 - 12.2005
Associate of Arts - English Literature And Education
Miami Dade College
Associate of Science - Funeral Services
Miami Dade College