Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Kristine Maginnis

Monroe

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

37
37
years of professional experience

Work History

Quality Assurance Analyst

GoHealth
07.2021 - 04.2025

.

  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Recommended changes and corrections to developers for optimal software performance and usability.

Customer Service

Perelandra Nature Research Center
06.2019 - 11.2019
  • Company Overview: Perelandra
  • Ltd
  • I was trained on a few different positions at Perelman
  • I began in the Production department, where I labeled the bottles being prepared for sale
  • I was then trained in Customer Service where I answered the phone, took orders from customers and performed general office duties
  • In addition to Customer Service, I helped put the orders together and prepared them to be shipped to customers (retail and wholesale) around the world
  • Perelandra
  • Ltd

Field Merchandiser

Foster Grant
02.2019 - 09.2019
  • Company Overview: Lawrence, MA
  • At Foster Grant I was a Field Merchandiser where I traveled to different retail outlets that carried Foster Grant sunglass, readers and other eyeglass related merchandise
  • I followed a planogram to arrange the glasses in a uniform, neat and clean display
  • I took inventory regularly, and kept track of broken and stolen merchandise
  • I enjoyed building a rapport with the managers, employees and of course the customers
  • Lawrence, MA

Retail Merchandiser (Part-Time)

Hallmark
02.2018 - 08.2019
  • Company Overview: Lawrence, MA
  • Lawrence, MA

Realtor

Keller Williams
08.2016 - 01.2018

Medical Assistant

Merrimack Medical Walk In Clinic
06.2013 - 11.2013

Medical Assistant

Salem Occupation Acute Care
08.2012 - 04.2013

Customer Service/Sales Representative

Verizon
11.1987 - 06.2010

Education

Associate of Science -

Hesser College
01.2012

Associate of Arts -

Hudson Valley Community College
01.1985

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Call monitoring

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Data entry: Accuracy, Proficient, 01/01/21, Entering data quickly and accurately
  • Memorization, Expert, 01/01/21, Committing product or merchandise information to memory and recalling it at a later time
  • Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
  • Call center customer service, Highly Proficient, 01/01/21, Applying customer service skills in a call center setting
  • Customer focus & orientation, Expert, 02/01/21, Responding to customer situations with sensitivity
  • Verbal communication, Expert, 02/01/21, Speaking clearly, correctly, and concisely

Timeline

Quality Assurance Analyst

GoHealth
07.2021 - 04.2025

Customer Service

Perelandra Nature Research Center
06.2019 - 11.2019

Field Merchandiser

Foster Grant
02.2019 - 09.2019

Retail Merchandiser (Part-Time)

Hallmark
02.2018 - 08.2019

Realtor

Keller Williams
08.2016 - 01.2018

Medical Assistant

Merrimack Medical Walk In Clinic
06.2013 - 11.2013

Medical Assistant

Salem Occupation Acute Care
08.2012 - 04.2013

Customer Service/Sales Representative

Verizon
11.1987 - 06.2010

Associate of Arts -

Hudson Valley Community College

Associate of Science -

Hesser College
Kristine Maginnis