Kristina Zeback
Belews Creek
Summary
Detail-oriented professional with expertise in inventory management, team collaboration, and data entry. Proven track record in streamlining operations and enhancing warehouse safety.
Results-driven grocery manager with extensive experience in team supervision and operational efficiency. Skilled in effective communication, inventory control, and resolving discrepancies to enhance customer satisfaction and overall performance.
Dedicated customer service manager known for strong problem-solving and communication skills. Experienced in optimizing inventory management and reducing complaints, ready to drive improvements in customer satisfaction and team productivity.
Logistics professional with solid background in managing inventory and overseeing product deliveries. Known for ensuring accurate and timely receipt of shipments while maintaining organized stockrooms. Valued for collaboration and adaptability, thriving in dynamic environments and supporting team objectives.
Overview
20
20
years of professional experience
Work History
DSD Receiver
Food Lion
Winston-Salem, NC
05.2025 - Current
- Received and processed incoming shipments, ensuring accurate inventory management.
- Operated forklift and pallet jack to transport products efficiently within warehouse environment.
- Conducted quality inspections on delivered goods, identifying discrepancies for resolution.
- Coordinated with suppliers to resolve shipment issues, enhancing communication and operational flow.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Checked EDI invoices to resolve outstanding invoices.
- Processed reclaims and returns to vendors and warehouse for credit.
- Entered DSD invoices into inventory system for prompt record keeping.
Grocery Manager
Food Lion
Winston-Salem, NC
07.2023 - Current
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices for merchandising and customer service.
- Developed promotional strategies to enhance product visibility and increase sales.
- Coordinated delivery schedules to maintain timely restocking of shelves.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Customer Service Manager
Food Lion
Kernersville, NC
03.2016 - Current
- Collaborated with cross-functional teams to optimize inventory management practices.
- Monitored key performance indicators to ensure alignment with organizational goals.
- Facilitated regular team meetings to promote communication and drive engagement.
- Maintained compliance with company policies while handling escalated customer concerns.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Store Supervisor
Hickory Farms
Winston-Salem, NC
03.2013 - 08.2015
- Supervised daily store operations ensuring optimal customer service and product availability.
- Trained and mentored staff on best practices for sales techniques and customer engagement.
- Implemented inventory management systems to streamline stock control and reduce shrinkage.
- Analyzed sales data to identify trends, optimize product placement, and enhance promotional strategies.
- Led team meetings focused on performance improvement and operational efficiency initiatives.
- Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction levels.
- Maintained compliance with company policies and safety regulations throughout store operations.
Customer Service Manager
Walmart
Winston-Salem, NC
07.2006 - 01.2010
- Led customer service team in resolving complex issues and enhancing customer satisfaction.
- Developed training programs to improve staff performance and service quality.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed customer feedback to identify trends and inform strategic decision-making.
- Managed all money transactions including, deposits, drawer audits, money reports and safe verifications.
Education
High School Diploma -
North Brunswick High School
Leland, NCSkills
- Warehouse safety
- Receiving procedures
- Barcode scanning
- Teamwork and cooperation
- Punctual and reliable
- Effective communication
- Verbal and written communication
- Data entry
- Task prioritization
- Warehouse software systems
- Hazardous materials handling
- US Driver's license
- Inventory management
Timeline
DSD Receiver
Food Lion
05.2025 - Current
Grocery Manager
Food Lion
07.2023 - Current
Customer Service Manager
Food Lion
03.2016 - Current
Store Supervisor
Hickory Farms
03.2013 - 08.2015
Customer Service Manager
Walmart
07.2006 - 01.2010
High School Diploma -
North Brunswick High School