Kristina Stevens
Stanley
Summary
Adept at fostering positive customer experiences and enhancing team efficiency, I leveraged my organizational skills and teamwork at Adam & Eve to secure a promotion to Keyholder within months. My background spans from retail to direct support, emphasizing employee training and customer needs assessment, underscoring my commitment to excellence and collaborative success.
Overview
4
4
years of professional experience
Work History
Sales Associate/Retail Keyholder
Adam & Eve
Gastonia
04.2024 - 12.2024
- Provided exceptional customer service and assisted with product selection.
- Organized and stocked store to maintain visual appeal, customer engagement, and promote specific products.
- Processed transactions, returns, and exchanges adhering to company policies.
- Promoted to Keyholder in July 2024, taking on additional responsibilities including; independently opening and closing store, handling and transporting cash deposits, unloading and receiving shipment, and training new hires.
Direct Support Professional
BAYADA
Shelby
02.2023 - 07.2023
- Assisted clients with daily needs to promote general wellbeing and independence.
- Documented progress notes thoroughly to track client progress and changes in client behavior
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Developed strong and trusting rapport with patients and family to facilitate smooth, quality care.
Customer Service Representative
Pizza Hut
Stanley
07.2021 - 09.2022
- Assisted large volume of customers while maintaining positive attitude to ensure customer satisfaction
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed additional duties including dough preparation, order making, stocking, and inventory to support team operations.
Overnight Stocker
Walmart
Belmont
08.2020 - 07.2021
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Worked collaboratively with other team members to achieve departmental goals.
Education
High School Diploma -
East Gaston High
Mt Holly, NC06-2019
Skills
- Teamwork and collaboration
- Employee training
- Time management
- Organizational skills
- Excellent communication
- Positive and professional
- Customer needs assessment
Timeline
Sales Associate/Retail Keyholder
Adam & Eve
04.2024 - 12.2024
Direct Support Professional
BAYADA
02.2023 - 07.2023
Customer Service Representative
Pizza Hut
07.2021 - 09.2022
Overnight Stocker
Walmart
08.2020 - 07.2021
High School Diploma -
East Gaston High