Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

KRISTIN MINK

Mooresville

Summary

Senior leader specializing in Project Management and Sales Operations. Skilled at planning, implementing, and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director, Sales Operations Customer Performance

MSC Industrial Supply, Inc.
01.2024 - Current
  • End to end responsibility for the Opportunity to Contract Value Stream
  • Leader for customer implementations PMO with an average portfolio size of $150M - $300M in annual business.
  • Responses to RFI, RFP, and RFQ with emphasis on customer centric proposals meeting profitability goals.
  • Established Salesforce based contract administration function.
  • Customer compliance including contractor management databases, customer audits, and customer required background checks.

Senior Manager, Operational Excellence, Customer Compliance & Proposals

MSC Industrial Supply, Inc.
01.2021 - 01.2024
  • Lead team of operational excellence and compliance specialists toward evaluating, planning, and implementing process improvements for sales and sales operations.
  • Increased deal support win rate 5% YoY, and gross margin dollars by $11.4M through Deal Support initiatives designed to increase quality, margin, and reduce seller administrative time.
  • Lead Proposal Team responsible for content, design, and development of customer centric business proposals.
  • Oversee customer compliance requirements and requests for information.
  • Direct development of centralized sales support information site.
  • Re-defined sales delegation of authority (DOA) for customer proposals, eliminating non-value added work and reducing cycle time by automating process for national accounts.
  • Reduced risk by educating teams about Federal Acquisition Regulations (FAR/DFAR) and implementing processes to capture government contractor requirements.
  • Supported customer change management offering for faster onboarding and time to revenue.
  • National accounts strategic planning and management operating system.
  • Identified root causes of top National Account past due balances, identifying necessary solutions to reduce days outstanding and increase cash flow.
  • Captured SOPs for top 20 national accounts custom work, eliminating single points of failure.

Program Manager / Sr. Project Manager, Enterprise PMO

MSC Industrial Supply, Inc.
01.2017 - 01.2021
  • Lead team of project and program managers toward realizing benefits from various enterprise initiatives.
  • Mission Critical Program Management for Enterprise Transformation Office portfolio of over 100 projects and programs yielding > $100M in cost savings and targeting over $200M in growth.
  • Contribution Margin data source for advanced analytics driving business toward managing profitable growth.
  • Customer 1st Program execution and member of extensive Change Management team providing direction to cross-functional, sub-project team members.
  • Earned Sid's Club award for FY20, MSC's most prestigious recognition.
  • Lead development of comprehensive EPMO SOP document to standardize processes and use as onboarding and training tool.
  • Participated in EPMO Engagement and Career Pathing initiatives to increase Associate satisfaction and commitment to EPMO.

Project Manager III, Enterprise PMO

MSC Industrial Supply, Inc.
01.2016 - 01.2017
  • Customer 1st Program initiation and planning for transformation of MSC's Sales strategy toward 8% sales growth and 4.6% cost reduction over 5 years. Strategy included customer segmentation, compensation plans, portfolio alignment, sales methodology and processes.
  • Catalog Production System Program transitioned MSC's printed catalog production from internal process using Stibo, to outsourced model using Comosoft's LAGO system. Over $1M, one-year project included over 50 team members and completed on budget despite full implementation being two months late.
  • Enterprise VMI (Vendor Managed Inventory) Program upgraded 1,200 legacy devices to iOS Application. $1.2M project with over 50 team members and 5-year cost savings of $1M was successful with extensive Change Management.
  • IT Portfolio management including operations projects estimating, prioritizing, and scheduling process, portfolio reporting and monthly presentation to CIO.

IT Project Manager II, IT PMO

MSC Industrial Supply, Inc.
01.2013 - 01.2015
  • HR Portfolio – Under dotted line reporting to the SVP, General Council & Corporate Secretary, worked with 7 HR leaders to track and report on 40 different HR initiatives with focus on identification and management of interdependencies.
  • Brass Ring Recruiting Tool Upgrade from Kinexa 2XR and Open Hire platforms.
  • Microsoft O365 Upgrade Initiation and Planning from on premise 2003 system for over 6k users. $1M project yielded 6-year cost savings of $1.8M.
  • Barnes Distribution Acquisition Mobile Device Migration of over 1,200 devices to MSC management platforms costing $275k and completed in 5 months.
  • Worked collaboratively with PMO Team members to develop PMO standard processes and templates.

Project Manager, Product Information

MSC Industrial Supply, Inc.
01.2011 - 01.2013
  • Project Manager and Individual Contributor for $1.35M “World Class Imaging” project where 600,000 product images were verified or replaced for accuracy.

Director of Product Management, Sales Operations, and Customer Support

Welcome Wagon International, a division of Move, Inc.
01.2008 - 01.2009
  • Full responsibility for six products including Data Acquisition and Research, Sales Analysis and Reporting, Sales Operations, and Customer Support. Company was sold to private firm.

Education

Master of Business Administration -

University of Arizona Global Campus

Bachelor of Science - Business Administration - Marketing and Management

State University of New York at Albany
Albany, NY

Skills

  • Strategic Planning
  • Business Acumen
  • Talent Development
  • Budget Oversight
  • Cross-Functional Communication
  • Resource Allocation
  • Operations Planning
  • Data-driven decision-making
  • Cross-Functional Collaboration
  • Troubleshooting and problem resolution
  • Organizational improvement
  • Operations Management
  • Decision-making
  • Verbal and written communication
  • Strategic planning
  • Relationship building

Certification

  • Certified Scrum Product Owner (CSPO) – Scrum Alliance - 2019
  • Certified Scrum Master (CSM) – Scrum Alliance - 2019
  • Prosci Certified Change Management Practitioner - 2016
  • Project Management Professional (PMP) - since 2012

Timeline

Director, Sales Operations Customer Performance

MSC Industrial Supply, Inc.
01.2024 - Current

Senior Manager, Operational Excellence, Customer Compliance & Proposals

MSC Industrial Supply, Inc.
01.2021 - 01.2024

Program Manager / Sr. Project Manager, Enterprise PMO

MSC Industrial Supply, Inc.
01.2017 - 01.2021

Project Manager III, Enterprise PMO

MSC Industrial Supply, Inc.
01.2016 - 01.2017

IT Project Manager II, IT PMO

MSC Industrial Supply, Inc.
01.2013 - 01.2015

Project Manager, Product Information

MSC Industrial Supply, Inc.
01.2011 - 01.2013

Director of Product Management, Sales Operations, and Customer Support

Welcome Wagon International, a division of Move, Inc.
01.2008 - 01.2009

Bachelor of Science - Business Administration - Marketing and Management

State University of New York at Albany

Master of Business Administration -

University of Arizona Global Campus

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