Kristin McGowan
Lexington
Summary
Skilled Store Accountant with strong background in financial reporting, budgeting, and inventory control. Demonstrated strengths include accuracy, analytical problem-solving skills, and adaptability to changing business environments. Proven ability to streamline operations, enhance internal controls and improve overall profitability in retail sector. Leveraged understanding of cost accounting principles to effectively manage inventory levels, leading to improved cash flow in previous roles.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
Store Accountant
Harris Teeter
Clemmons
04.2025 - Current
- Processed daily financial transactions for store operations.
- Maintained accurate inventory records using accounting software.
- Assisted in preparing financial reports for management review.
Administrative Clerk
Merit Logistics
Salisbury
08.2022 - 04.2025
- Processed invoices and maintained accurate financial records daily.
- Coordinated schedules for staff meetings and company events as needed.
Assistant Customer Service Manager
Harris Teeter
Charlotte
07.2016 - 03.2022
- Developed training programs for new staff to improve product knowledge and customer interactions.
- Coordinated with management on inventory management to ensure product availability for customers.
- Resolved customer complaints and inquiries to maintain satisfaction and loyalty.
- Assisted in scheduling staff shifts to meet peak service demands effectively.
- Conducted regular team meetings to communicate updates and promote a collaborative environment.
- Monitored service standards to ensure alignment with company policies and customer expectations.
- Resolved escalated customer issues in a timely manner.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries, complaints and feedback.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Supervised and trained customer service team members to provide exceptional service, driving retention, and satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
General Equivalence Diploma
Lexington, NCSkills
- Financial reporting
- Inventory management
- Accounting software
- Transaction processing
- Staff coordination
- Office administration
- Customer relationship management
- Team collaboration
- Problem solving
- Data accuracy
- Effective communication
- Customer service
- Cash flow management
- Accounting software proficiency
- Customer relations
- Year-end close
- Accounting recordkeeping
Timeline
Store Accountant
Harris Teeter
04.2025 - Current
Administrative Clerk
Merit Logistics
08.2022 - 04.2025
Assistant Customer Service Manager
Harris Teeter
07.2016 - 03.2022
General Equivalence Diploma