Kristin Hannon
Spencer
Summary
Results-driven Process Improvement Professional with expertise in workflow optimization, program implementation, and stakeholder engagement. Experienced in analyzing operational challenges, developing standardized processes, and implementing data-driven improvements. Focused on driving organizational change and fostering collaborative relationships to enhance efficiency and service delivery.
Overview
9
9
years of professional experience
Work History
School Social Worker
Rowan-Salisbury Schools
Salisbury, NC
09.2025 - Current
- Analyzed attendance, behavioral, and student outcome data to identify trends and develop targeted intervention programs.
- Led implementation of new student support initiatives including grief support groups, social-emotional skill-building groups, and attendance intervention strategies based on identified needs.
- Developed reporting tools and tracking measures to improve monitoring of mental health referrals and intervention outcomes.
- Created and facilitated professional development trainings for teachers focused on trauma-informed practices, poverty, mental health, and substance use barriers affecting student success.
- Used continuous improvement methods to evaluate existing practices and recommend workflow enhancements that improved efficiency and student access to services.
- Designed standardized referral tracking processes that improved consistency, quality assurance, and communication between school staff and community mental health providers.
MSW Intern
Rowan-Salisbury Schools
Salisbury, NC
08.2024 - 04.2025
- Conducted assessments to identify student needs and develop individualized intervention plans.
- Provided crisis intervention and conflict resolution strategies for students in distressful situations.
- Collaborated with teachers and staff to implement social-emotional learning initiatives across classrooms.
- Facilitated student support services, enhancing academic performance and emotional well-being.
Family Case Manager
Indiana Department of Child Services
Avon, IN
05.2020 - 11.2023
- Managed complex caseload while coordinating services across multiple community agencies and stakeholders.
- Served as Peer Mentor for onboarding, coaching, and training newly hired Family Case Managers, enhancing team integration.
- Identified barriers within service delivery processes and worked collaboratively with internal and external partners to improve client outcomes.
- Facilitated multidisciplinary case planning meetings, promoting collaboration and streamlining service delivery processes.
- Identified barriers in service delivery, collaborating with internal and external partners to enhance client outcomes.
Stockroom Supervisor
Cintas Corporation
Indianapolis, IN
02.2018 - 05.2020
- Improved workplace processes by actively engaging in initiatives that focused on increasing operational efficiency and organization.
- Implemented visual management strategies including organizational signage and standardized labeling systems.
- Participated in workplace process improvement initiatives focused on increasing operational efficiency and organization.
- Collaborated on cross-functional team to implement new enterprise learning and personnel management system, providing frontline operational expertise and usability feedback.
- Collaborated with leadership to improve associate engagement through team-building initiatives that strengthened communication and workplace culture.
Six Sigma Green Belt
Cintas Corporation
Cincinnati, OH
07.2017 - 02.2018
- Served on cross-functional implementation team supporting rollout of a new enterprise learning and personnel management system by providing frontline operational expertise and usability feedback.
- Identified opportunities for operational improvements and contributed recommendations that enhanced day-to-day processes.
- Utilized Lean and Six Sigma methodologies to drive continuous improvement initiatives, creating a culture of operational excellence within the organization.
Education
Master of Arts - Adult & Community Education
Ball State University
Muncie, IN05-2013
Master of Social Work - Social Work
Indiana Wesleyan University
Marion, IN09-2026
Bachelor of Arts - Hospitality Management
Ball State University
Muncie, IN05-2011
Skills
- Student advocacy
- Crisis intervention
- Team collaboration
- Program development
- Change management
- Case management
- Behavioral Interventions
- Process improvement
- Resource management
- Operational excellence
Timeline
School Social Worker
Rowan-Salisbury Schools
09.2025 - Current
MSW Intern
Rowan-Salisbury Schools
08.2024 - 04.2025
Family Case Manager
Indiana Department of Child Services
05.2020 - 11.2023
Stockroom Supervisor
Cintas Corporation
02.2018 - 05.2020
Six Sigma Green Belt
Cintas Corporation
07.2017 - 02.2018
Master of Social Work - Social Work
Indiana Wesleyan University
Master of Arts - Adult & Community Education
Ball State University
Bachelor of Arts - Hospitality Management
Ball State University