Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Drake

Murphy,NC

Summary

Dynamic business owner with a proven track record at Southern & Sunkissed Tanning & Boutique, excelling in financial management and customer relations. Achieved significant brand growth through innovative marketing strategies and effective team leadership. Skilled in inventory control and negotiation, fostering strong relationships to enhance customer satisfaction and drive profitability. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

13
13
years of professional experience

Work History

Owner

Southern & Sunkissed Tanning & Boutique
04.2016 - 08.2024
  • Developed operational procedures to streamline daily business functions.
  • Managed customer inquiries and provided exceptional service to enhance satisfaction.
  • Implemented inventory management practices to maintain stock levels efficiently.
  • Assisted in marketing strategies to promote products and increase visibility.
  • Maintained financial records and processed transactions accurately for accountability.
  • Coordinated scheduling and logistics for events to optimize resource use.
  • Trained new staff on operational protocols and customer service standards.
  • Researched market trends to identify opportunities for product expansion or improvement.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Administrative Assistant

Drake Software
11.2013 - 02.2015
  • Managed office communications to ensure timely responses and efficient information flow.
  • Coordinated schedules and appointments for senior management, optimizing time management.
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Medical Assistant

Dr. Alan Glassman
10.2011 - 04.2013
  • Administered patient care, including vital sign monitoring and medical history documentation.
  • Assisted healthcare providers in performing examinations and procedures efficiently.
  • Managed electronic health records, ensuring accuracy and compliance with regulations.
  • Educated patients on treatment plans, medications, and preventative care measures.
  • Coordinated appointments and scheduling for optimal patient flow in office operations.
  • Trained and mentored junior staff on best practices in patient care and administrative tasks.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Education

No Degree - Core Curriculum

University of North Georgia
Dahlonega, GA
2008

Associate of Applied Science - Nursing Education

Athens Technical College
Athens, GA
05-2011

High School Diploma -

Banks County High School
Homer, GA
06-2006

Skills

  • Relationship building
  • Verbal and written communication
  • Staff management
  • Marketing
  • Financial management
  • Business development
  • Marketing tactics
  • Cash flow optimization
  • Social media control
  • Teamwork and collaboration
  • Customer service management
  • Scheduling
  • Inventory tracking and management
  • Purchasing and planning
  • Records organization and management
  • Desktops, laptops, and mobile devices
  • Operations oversight

Timeline

Owner

Southern & Sunkissed Tanning & Boutique
04.2016 - 08.2024

Administrative Assistant

Drake Software
11.2013 - 02.2015

Medical Assistant

Dr. Alan Glassman
10.2011 - 04.2013

No Degree - Core Curriculum

University of North Georgia

Associate of Applied Science - Nursing Education

Athens Technical College

High School Diploma -

Banks County High School

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