Summary
Overview
Work History
Education
Skills
Timeline
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KRISTIN BROOKS

Leland,NC

Summary

Results-driven Sales Administrator with a proven track record in sales support, contract renewals, and data analysis at FM:Systems Group, LLC. Proficient in Salesforce CRM management and contract auditing, consistently optimizing workflow efficiency and precision.

Overview

7
7
years of professional experience

Work History

Sales Administrator/Renewal Specialist

FM:Systems Group, LLC/Johnson Controls Int.
07.2021 - Current
  • Implement strategic sales support, overseeing detailed record-keeping and customer interaction documentation.
  • Utilize Salesforce CRM for comprehensive customer account management, renewal progress tracking, and trend analysis.
  • Conduct meticulous reviews of existing contracts, ensuring accuracy and timely updates before submission for signatures.
  • Utilize advanced accounting software for generating detailed reports on audit findings.
  • Collaborate with Legal for contract review, ensuring alignment with company policies before finalizing agreements.
  • Streamline billing operations through effective organizational skills, managing daily workflow seamlessly.
  • Develop customized quotes aligned with client requirements and current contracts, adhering to company policies.

Customer Service Representative

Verizon Wireless
05.2018 - 06.2021
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with industry changes.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Met deadlines while maintaining high-quality deliverables.

Education

Some College (No Degree) - Buiness

County College of Morris
Randolph Township, NJ

Skills

  • Expertise in SaaS/HaaS environments
  • Proficient in Salesforce for seamless sales support
  • Strong, multitasking abilities, handling diverse tasks concurrently
  • Analytical skills for effective data analysis
  • Exceptional organizational skills for streamlined workflows
  • Time management to meet deadlines consistently
  • Clear and effective communication
  • Advanced Excel proficiency for comprehensive data handling
  • Intacct proficiency for accurate financial management

Timeline

Sales Administrator/Renewal Specialist

FM:Systems Group, LLC/Johnson Controls Int.
07.2021 - Current

Customer Service Representative

Verizon Wireless
05.2018 - 06.2021

Some College (No Degree) - Buiness

County College of Morris

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KRISTIN BROOKS