KRISTIN BROOKS
Leland,NC
Summary
Results-driven Sales Administrator with a proven track record in sales support, contract renewals, and data analysis at FM:Systems Group, LLC. Proficient in Salesforce CRM management and contract auditing, consistently optimizing workflow efficiency and precision.
Overview
7
7
years of professional experience
Work History
Sales Administrator/Renewal Specialist
FM:Systems Group, LLC/Johnson Controls Int.
Remote
07.2021 - Current
- Implement strategic sales support, overseeing detailed record-keeping and customer interaction documentation.
- Utilize Salesforce CRM for comprehensive customer account management, renewal progress tracking, and trend analysis.
- Conduct meticulous reviews of existing contracts, ensuring accuracy and timely updates before submission for signatures.
- Utilize advanced accounting software for generating detailed reports on audit findings.
- Collaborate with Legal for contract review, ensuring alignment with company policies before finalizing agreements.
- Streamline billing operations through effective organizational skills, managing daily workflow seamlessly.
- Develop customized quotes aligned with client requirements and current contracts, adhering to company policies.
Customer Service Representative
Verizon Wireless
Wilmington, NC
05.2018 - 06.2021
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
Education
Some College (No Degree) - Buiness
County College of Morris
Randolph Township, NJSkills
- Expertise in SaaS/HaaS environments
- Proficient in Salesforce for seamless sales support
- Strong, multitasking abilities, handling diverse tasks concurrently
- Analytical skills for effective data analysis
- Exceptional organizational skills for streamlined workflows
- Time management to meet deadlines consistently
- Clear and effective communication
- Advanced Excel proficiency for comprehensive data handling
- Intacct proficiency for accurate financial management
Timeline
Sales Administrator/Renewal Specialist
FM:Systems Group, LLC/Johnson Controls Int.
07.2021 - Current
Customer Service Representative
Verizon Wireless
05.2018 - 06.2021
Some College (No Degree) - Buiness
County College of Morris