Kristi Gimbel
Randleman ,NC
Summary
Dynamic pharmacy technician with proven expertise at Walgreens Pharmacy, enhancing workflow efficiency and patient satisfaction. Skilled in prescription filling and drug inventory management, I excel in problem-solving and team collaboration, consistently optimizing operations and ensuring compliance with HIPAA regulations. Committed to delivering exceptional customer service and improving pharmacy productivity.
Overview
16
16
years of professional experience
Work History
DH/Pharmacy Technician
Walgreens Pharmacy
Asheboro, NC
08.2023 - Current
- Dispensed medications accurately and efficiently under pharmacist supervision.
- Assisted customers with prescription inquiries and over-the-counter product selections.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Processed prescription orders using pharmacy management software to ensure accuracy.
- Collaborated with healthcare providers to clarify medication orders and resolve discrepancies.
- Educated patients on proper medication usage and potential side effects.
- Trained new staff on pharmacy procedures, enhancing team performance and service quality.
- Implemented process improvements that increased workflow efficiency within the pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Assisted in management of prescription deliveries, improving patient convenience.
- Developed patient education materials on medication management, contributing to community health awareness.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Utilized pharmacy management software to process prescriptions efficiently.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Streamlined drug distribution processes, reducing wait times for patients.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Dispensed medications accurately while ensuring compliance with pharmacy laws and regulations.
- Assisted pharmacists in managing inventory levels, reducing waste and improving stock accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Optimized workflow processes to enhance prescription filling speed and reduce wait times for customers.
- Implemented quality control measures to ensure medication safety and effectiveness for patients.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Shift Leader
Walgreens
Jamestown
10.2018 - 06.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize coverage during peak hours and enhance customer service.
- Trained and mentored new employees on operational standards and customer engagement techniques.
- Monitored inventory levels, facilitating timely restocking of products to maintain sales flow.
Daycare Teacher
It's A Kid's World
Randleman, NC
08.2015 - 08.2018
- Developed and implemented engaging lesson plans to enhance children's cognitive and social skills.
- Fostered a safe and nurturing environment for children to explore and learn.
- Collaborated with parents to share progress updates and address individual needs.
- Utilized classroom management techniques to maintain order and promote positive behavior.
- Supported children in developing emotional regulation through guided activities.
- Organized educational field trips to enrich learning experiences outside the classroom.
- Conducted assessments to monitor student development and adapt programs accordingly.
- Trained new staff on early childhood education best practices and safety protocols.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Implemented curriculum to enhance classes with learning-focused activities.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Enhanced children's problem-solving skills through guided activities and open-ended questions.
- Monitored children's progress and adjusted teaching strategies accordingly, ensuring optimal learning outcomes.
- Organized and led educational field trips, broadening children's horizons and providing real-world learning opportunities.
- Engaged children in environmental awareness activities, instilling sense of responsibility for nature.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Implemented creative learning strategies, significantly increasing children's engagement with educational content.
- Supported children's emotional development by providing comforting presence and listening to their concerns.
- Maintained open and effective communication with parents about their child's progress and areas for improvement.
- Improved classroom management by establishing clear rules and using positive reinforcement techniques.
- Strengthened team collaboration by sharing effective teaching practices and resources with colleagues.
- Enhanced children's social skills by organizing group activities and encouraging cooperative play.
- Developed individualized learning plans for each child, catering to their unique needs and abilities.
- Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Cultivated love for reading in children by organizing regular storytime sessions and discussions.
- Adapted teaching methodologies to suit different learning styles, ensuring all children remained engaged and motivated.
- Fostered safe and nurturing environment for children, setting stage for positive learning experiences.
- Assisted children with special needs by providing tailored support and accommodations, ensuring inclusive learning environment.
- Facilitated culture of empathy and respect among children, teaching them value of kindness and understanding.
- Strengthened children's early literacy and math skills through interactive lessons and games.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Utilized creative teaching strategies to engage students in classroom.
- Developed innovative activities to engage young children in learning process.
- Implemented age-appropriate curricula to meet needs of young learners.
- Helped new preschool children get used to classes by giving one-on-one support.
- Incorporated music, art and literature into curriculum.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Developed and implemented behavior management plans.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
Substitute Teacher
Randolph County Schools
Randleman, NC
08.2010 - 08.2015
- Developed lesson plans to align with curriculum standards and student needs.
- Implemented classroom management strategies to maintain student engagement and discipline.
- Assessed student performance and provided constructive feedback to enhance learning outcomes.
- Collaborated with teachers to adapt instruction for diverse learning styles and abilities.
Education
High School Diploma -
Alamance Community College
Graham, NC05.1996
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Prescription filling
- Drug inventory management
- Medicare and medicaid process
- Medication storage procedures
- Billing support
- Customer service
- Ordering and stocking medications
- Data entry
- Prioritization and organization
- Prescription filling and labeling
- Insurance processing
Timeline
DH/Pharmacy Technician
Walgreens Pharmacy
08.2023 - Current
Shift Leader
Walgreens
10.2018 - 06.2023
Daycare Teacher
It's A Kid's World
08.2015 - 08.2018
Substitute Teacher
Randolph County Schools
08.2010 - 08.2015
High School Diploma -
Alamance Community College