Kristhel Ochoa
Charlotte
Summary
Dynamic and detail-oriented professional with a proven track record. Skilled in mentoring and training staff while proficient in technology. Bilingual in Spanish, I consistently enhance customer satisfaction and operational efficiency through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Order Filler
Dillard's
01.2025 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Prepared and checked outbound shipments for accuracy.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Input order information into system and updated customer accounts to document and track customer orders.
- Received and followed pick sheets to gather merchandise for customer orders.
Key Holder
JOANN Fabrics and Crafts
09.2021 - 05.2025
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked with store manager to implement new displays, promotions and store layout changes.
- Created visual displays to highlight new and featured products.
Pet Care Associate
Pet Paradise Resort
02.2024 - 01.2025
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Pet Care Associate
Pet Palace Resort
10.2023 - 01.2024
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
Customer Service Representative
Mr. Pinestraw
03.2017 - 09.2019
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06-2020
Skills
- Workload priorities
- Shipping oversight
- Product location
- Mentoring and training
- Proficiency in technology
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Filler
Dillard's
01.2025 - Current
Pet Care Associate
Pet Paradise Resort
02.2024 - 01.2025
Pet Care Associate
Pet Palace Resort
10.2023 - 01.2024
Key Holder
JOANN Fabrics and Crafts
09.2021 - 05.2025
Customer Service Representative
Mr. Pinestraw
03.2017 - 09.2019
High School Diploma -
South Mecklenburg High School
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