Kristen Washington
Charlotte
Summary
Results-oriented Analyst experienced in data analysis, financial modeling, and compliance auditing. Enhanced operational efficiency and supported strategic initiatives through effective collaboration and expertise in commercial lending, banking operations, and loan servicing. Engaged business and technical stakeholders to create comprehensive solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
LoanIQ Analyst
Wells Fargo & Company
Charlotte
01.2025 - 02.2026
- Tracked project timelines and deliverables to ensure alignment with project goals.
- Shared insights and recommendations in meetings based on data analysis to inform decision-making.
- Analyzed financial data to identify trends and patterns in client portfolios.
- Developed strategic initiatives for client engagement in collaboration with team members.
- Audited company's legal documents to verify compliant policies and procedures.
Ops Senior Analyst MKTS-Global Markets Operations
Bank Of America, N.A.
Charlotte
07.2023 - 01.2025
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Analyzed financial data to support investment strategies and risk assessments.
- Conducted regular audits of data accuracy to ensure compliance with regulations.
- Mentored junior analysts on data analysis techniques, fostering skill development and knowledge sharing.
- Developed training materials for end users.
- Conducted extensive research into industry trends and competitive analysis.
- Analyzed key performance indicators to identify effective strategies.
- Facilitated client meetings to deliver project updates, ensuring alignment and addressing concerns.
- Oversaw quality control to identify inconsistencies and malfunctions.
Syndicated Non-Agent Deal Administrator
US Bank NA
Charlotte
01.2023 - 07.2023
- Assisted customers with account inquiries and transaction processing.
- Managed daily operational tasks to ensure smooth banking services.
- Handled cash transactions accurately while adhering to security protocols.
- Maintained updated knowledge of regulatory changes impacting banking operations.
- Maintained accurate records of all customer interactions, process customer accounts and filed documents.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Completed research to thoroughly understand client requirements.
Syndicated Loan Analyst
Bank of America
Charlotte
11.2021 - 10.2022
- Evaluated credit reports to determine borrower creditworthiness and identify risk factors.
- Collaborated with underwriters to clarify documentation and expedite loan processing.
- Compiled detailed reports on loan processing efficiencies and challenges to inform management decisions.
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Resolved customer complaints regarding billing errors or discrepancies on their account statements.
- Monitored loan performance to ensure compliance with applicable laws and regulations.
- Generated reports for customers with delinquent accounts, outlining discrepancies and suggesting resolution steps.
Post Closing Specialist
HomeTrust Bank
Charlotte
11.2020 - 03.2021
- Reviewed post-closing documents for accuracy and compliance with regulations.
- Coordinated with loan officers to resolve outstanding issues in closing files, ensuring timely completion of the post-closing process.
- Managed communication between clients and internal teams during post-closing processes.
- Maintained electronic filing systems for efficient document retrieval and organization.
- Updated policies and procedures to streamline post-closing workflow, enhancing overall operational efficiency.
- Verified legal descriptions against recorded documents.
- Researched various databases to clear title issues or resolve conditions on files, facilitating smoother transaction closures.
- Processed incoming and outgoing mail related to the post-closing process.
- Maintained accurate records of all post-closing activities.
Loan Administration Specialist
Bank Of America, N.A.
Charlotte
09.2019 - 05.2020
- Processed residential and commercial loan applications to facilitate timely approvals.
- Reviewed documentation to ensure compliance with regulatory standards, minimizing potential risks.
- Maintained accurate records in the loan management system.
- Assisted in resolving customer inquiries regarding loan statuses.
- Prepared detailed reports on loan processing activities for management review, supporting decision-making.
Operation Support Specialist
Wyndham Capital Mortgage
Charlotte
03.2019 - 09.2019
- Audited closed loan packages for submission to investors, ensuring compliance and timely delivery.
- Monitored investor sites daily for purchase advice and deficiencies, resolving issues promptly to maintain smooth operations.
- Requested and submitted deficiencies to clear loans for purchase, consistently meeting turn time goals while delivering exceptional service to internal and external customers.
- Maintained a pipeline of 60 loans a month on average. Assisted with daily operational processes.
Operation Support Specialist
Wells Fargo & Company
Charlotte
03.2018 - 09.2019
- Provided timely operations and logistics support to customers via phone experiencing issues with ATM machines or debit card transactions, ensuring resolution and customer satisfaction.
- Conducted independent research on customer banking logs to identify and resolve transaction discrepancies.
- Resolved customer service scenarios by applying problem-solving skills to enhance customer experience.
Post Close Coordinator
Goodmortgage.com
Charlotte
11.2017 - 09.2019
- Received files from settlement attorney and reviewed documents for proper signatures and notarization to facilitate timely processing.
- Verified that all monies had been received from all sources. Ensured compliance with all requirements of title commitment. Kept a daily updated settlement calendar.
- Disbursed funds by cutting checks, sending outgoing wires, and coordinating fund assignments to ensure prompt settlement.
- Prepared, copied, and forwarded lenders’ packages.
Accounts Payable and Receivable Clerk
Duke Energy
Charlotte
10.2018 - 03.2019
- Processed invoices to ensure timely payments, adhering to company policies.
- Reconciled vendor statements to efficiently resolve discrepancies, maintaining accurate financial records.
- Maintain organized records of financial transactions and documents.
- Monitored customer account details to track payment activity and identify overdue accounts.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
Education
High School Diploma -
Harry P Harding High School
Charlotte, NC06-2004
Bachelor of Science - Clinical Psychology
Liberty University
Lynchburg, VASkills
- Loan IQ, Encompass
- Syndicated Lending
- Underwriting
- Loan syndication reconciliation
- Compliance auditing
- Risk assessment
- Financial modeling
- Data analysis
- Operational efficiency
- Project management
- Compliance
- Quality Assurance
- Documentation
- Excel
- Credit Quality
- Posting Advance Increases, interest payments, Principal Payments, Fee payments, Loan Runner, ClearPar
- Lenders of Record/Notices
- Cross-functional collaboration
- Audit processes
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Quality control
- Remote work experience
- Meeting facilitation
- Scheduling management
- Operations support
- Documentation management
- Critical design review
- Database entry
- Quality assurance
Timeline
LoanIQ Analyst
Wells Fargo & Company
01.2025 - 02.2026
Ops Senior Analyst MKTS-Global Markets Operations
Bank Of America, N.A.
07.2023 - 01.2025
Syndicated Non-Agent Deal Administrator
US Bank NA
01.2023 - 07.2023
Syndicated Loan Analyst
Bank of America
11.2021 - 10.2022
Post Closing Specialist
HomeTrust Bank
11.2020 - 03.2021
Loan Administration Specialist
Bank Of America, N.A.
09.2019 - 05.2020
Operation Support Specialist
Wyndham Capital Mortgage
03.2019 - 09.2019
Accounts Payable and Receivable Clerk
Duke Energy
10.2018 - 03.2019
Operation Support Specialist
Wells Fargo & Company
03.2018 - 09.2019
Post Close Coordinator
Goodmortgage.com
11.2017 - 09.2019
High School Diploma -
Harry P Harding High School
Bachelor of Science - Clinical Psychology
Liberty University