Kristen Wagner
Statesville
Summary
Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Hobby Lobby
09.2019 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Built and designed displays to promote specific products or upcoming holidays.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Trained to be a certified framer for when help is needed.
- Cut fabric when needed.
Salad Bar Attendant
Julia's Talley House
02.2015 - 09.2019
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Minimized cross-contamination during preparation and stocking.
- Maintained positive relationships with customers, addressing any concerns or requests in a prompt manner.
- Collaborated with kitchen staff to ensure timely replenishment of popular items during busy shifts.
- Replenished buffet food when quantities became low.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
Education
Bachelor of Arts - Psychology & Sociology
Lenoir-Rhyne University
Hickory, NC05.2019
Skills
- Customer Service
- Time Management
- Inventory Management
- Workplace Safety
- Problem-Solving
- Interactive communication skills
- Stock management
- Customer Engagement
- Product restocking
Timeline
Department Supervisor
Hobby Lobby
09.2019 - Current
Salad Bar Attendant
Julia's Talley House
02.2015 - 09.2019
Bachelor of Arts - Psychology & Sociology
Lenoir-Rhyne University
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