Kristen Peiffer
Kittrell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Corporate Customer Service Representative
GFL Environmental
Raleigh, NC
12.2025 - 03.2026
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Office Administrator
Hansleys Inc.
Stem, NC
01.2022 - 10.2025
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Account Manager
Verizon Wireless
Creedmoor, NC
01.2018 - 03.2020
- Consulted with businesses to supply accurate product and service information.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
Education
Education
East Carolina University
Greenville, NCSkills
- CRM software
- Complaint handling
- Escalation management
- Call center experience
- Scheduling
- Complaint resolution
- Inbound and outbound calling
- Call center operations
- Client relations
- Microsoft outlook
Timeline
Corporate Customer Service Representative
GFL Environmental
12.2025 - 03.2026
Office Administrator
Hansleys Inc.
01.2022 - 10.2025
Account Manager
Verizon Wireless
01.2018 - 03.2020
Education
East Carolina University