Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Awards
Affiliations
Timeline
Generic

Kristen Jones OTR/L, MHA, CLT-LANA

Matthews,NC

Summary

Experienced director with skills in leadership, strategic initiatives, and fostering organizational growth. Adept at leading cross-functional teams to achieve key business objectives, improving operational efficiency and stakeholder satisfaction. Demonstrates expertise in project management, strategic planning, and change management to drive success.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Director of District Operations

PT Solutions
01.2025 - 05.2025
  • OrthoCarolina Therapy Division acquisition by PT Solutions January 2025. Led Legacy staff transition with emphasis on staff retention, and change management through new systems, workflows and policies ensuring minimal disruption to ongoing operations while integrating teams effectively.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Enhanced internal communication channels, resulting in improved information flow and decision-making processes.

Director of Therapy Services

OrthoCarolina
02.2018 - 01.2025
  • Division growth from 14 to 24 clinics within North and South Carolina across 8 year timeline.
  • Evaluated key performance indicators on a regular basis to identify areas for improvement and track progress towards established goals.
  • P/L management achieving or exceeding annual goals. Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
  • Cultivated strong relationships with referring physicians, fostering trust and collaboration between medical professionals across disciplines.
  • Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
  • Optimized scheduling processes to maximize therapist availability, reduce wait times, and increase patient throughput.
  • Established a strong reputation for excellence within the community through targeted marketing initiatives and positive word-of-mouth referrals.
  • Reduced costs while maintaining quality care by optimizing resource allocation and implementing cost-saving measures.
  • Ensured compliance with all regulatory requirements through diligent documentation practices and continuous process improvement efforts.
  • Created a supportive work environment that fostered professional growth, leading to low employee turnover rates and increased job satisfaction.
  • Championed change management initiatives across the organization, ensuring seamless transitions during periods of transformation.
  • Streamlined project management processes by implementing effective communication and organizational strategies.

Clinical Coordinator, Occupational Therapist

Atrium Health
01.2016 - 02.2018
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
  • Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
  • Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.

Program Coordinator; Senior Occupational Therapist

Northwestern Medicine
11.2008 - 12.2015

Supervisor, Outpatient Rehabilitation Services; Team Leader Occupational Therapy

Edward Hospital and Health System
05.1999 - 10.2008

Program Coordinator; Staff Occupational Therapist

Institute of Physical Medicine and Rehabilitation (IPMR)
11.1995 - 05.1999

Education

Masters in Healthcare Administration -

University of St. Francis
Joliet, IL
12-2004

Bachelor of Science Occupational Therapy - Occupational Therapy

Western Michigan University
Kalamazoo, MI
01.1995

Skills

  • Operations management
  • P&L Management
  • Strategic Planning
  • Project Management
  • Collaborative leadership
  • Culture transformation
  • People management
  • Change management
  • Data analytics
  • Multitasking and organization
  • Leadership development
  • Regulatory compliance
  • Policy development and implementation

Certification

  • LANA Board Certified Lymphedema Therapist, Lymphology Association of North America; expires 2028
  • NBCOT Orthopedics certification
  • NBCOT OTR certification
  • Current OT Licensure in both North Carolina and Illinois.
  • PROSCI Certified Change Management Professional (CCMP)

Hobbies and Interests

Outdoor activities with my family, Knitting, Crafts

Awards

Honorable mention-employee spotlight award for service, leadership, teamwork and community OrthoCarolina 2019, and 2022

SOAR clinical excellence recipient Northwestern Medicine 2013, and 2014

Graduated Summa cum laude with Masters of Healthcare Administration 2004

Service Excellence Award for program development and customer service IPMR 1997

Program Copyright: Post Mastecomy, Lumpectomy and Lymphedema Rehabilitation 1997

Affiliations

  • AOTA Member
  • LANA Member
  • NLN Member
  • Charlotte Womens Leadership council

Timeline

Senior Director of District Operations

PT Solutions
01.2025 - 05.2025

Director of Therapy Services

OrthoCarolina
02.2018 - 01.2025

Clinical Coordinator, Occupational Therapist

Atrium Health
01.2016 - 02.2018

Program Coordinator; Senior Occupational Therapist

Northwestern Medicine
11.2008 - 12.2015

Supervisor, Outpatient Rehabilitation Services; Team Leader Occupational Therapy

Edward Hospital and Health System
05.1999 - 10.2008

Program Coordinator; Staff Occupational Therapist

Institute of Physical Medicine and Rehabilitation (IPMR)
11.1995 - 05.1999

Masters in Healthcare Administration -

University of St. Francis

Bachelor of Science Occupational Therapy - Occupational Therapy

Western Michigan University

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Kristen Jones OTR/L, MHA, CLT-LANA