Kristen Hoitela
Hendersonville
Summary
Experienced customer service professional with a strong work ethic and exceptional customer service skills. Recognized for enhancing guest satisfaction through personalized service and effective cash handling. Adaptable team player who consistently delivers quality experiences, ensuring smooth operations and forming warm relationships with customers.
Overview
3
3
years of professional experience
Work History
Server
The Waffle House
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lead Waitress
Val's Southern Kitchen
03.2022 - 05.2024
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Handled cash transactions accurately and responsibly when required.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
Education
Medical Transcription -
US Career Institute
Colorado01-2007
GED -
Red Bank Regional High School
Little Silver, NJ05-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Punctual
- Reliable
Timeline
Server
The Waffle House
01.2025 - Current
Lead Waitress
Val's Southern Kitchen
03.2022 - 05.2024
Medical Transcription -
US Career Institute
GED -
Red Bank Regional High School
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