William Gamble
Bessemer City
Summary
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Experienced with customer relationship management and sales techniques. Utilizes persuasive communication to convert leads into sales and meet targets. Track record of maintaining high customer satisfaction and working collaboratively with team members to achieve shared objectives.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Amazon DCD6
05.2024 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Optimized storage space, rearranging items to better utilize available square footage.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Locker+ Customer Service Associate
Amazon
11.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Fostered positive team environment, contributing to higher staff retention rates.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Increased team productivity with effective communication and coordination of tasks.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
XL Warehouse Associate
Amazon XL
01.2023 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
Shipping
Amazon CLT4
06.2022 - 12.2022
- Coordinated effectively with shipping department to ensure timely delivery of completed projects.
- Collaborated with other departments to ensure smooth shipping and receiving processes.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Prepared materials for shipping by properly labeling packages according to client specifications.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Coordinated outbound shipping operations to meet rapidly evolving demands.
- Prepared containers for long-distance shipping and coordinated transportation with contractors.
- Supported smooth operations by accurately managing shipping documentation and tracking information.
- Reduced shipping errors by closely monitoring and tracking all outgoing packages.
- Assisted staff in shipping processes such as proper handling and storage.
- Enhanced shipping efficiency by streamlining freight processes and implementing time-saving strategies.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Expedited shipping processes by accurately packaging items, generating shipping labels, and coordinating with delivery services.
- Enhanced customer satisfaction by resolving shipping discrepancies and addressing inquiries promptly.
- Optimized shipping methods to reduce time in transit and lower costs.
- Ensured timely delivery of plants by coordinating shipping schedules with transportation department.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
- Reduced shipping errors by consistently maintaining accurate documentation for all transported goods.
- Reduced shipping errors with diligent quality control checks of outgoing packages.
- Coordinated shipping schedules, ensuring timely deliveries and increased customer satisfaction rates.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Reduced order processing time by streamlining packing and shipping procedures.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced shipping errors with diligent record-keeping and attention to detail.
- Enhanced customer satisfaction by resolving shipping issues promptly and professionally.
- Streamlined order processing and shipping procedures, ensuring timely delivery to customers.
- Assisted shipping team by helping prepare loads and move to waiting trailers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Delivery Driver
FedEX Ground
01.2014 - 01.2016
- Delivered packages on time by planning optimal delivery routes.
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Used handheld devices to track and confirm delivery status.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Outbound Sales Representative
Security Force
04.2012 - 04.2013
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Leveraged customer feedback to relay product improvement suggestions to the development team, driving continuous innovation and maintaining a competitive edge in the market.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Developed comprehensive understanding of product features to better address customer needs.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
No Degree - Radio And Television Broadcasting
Cleveland Community College
Shelby, NC06-2011
Bessemer City High School
Bessemer City, NC06-2008
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Warehouse operations
- Team collaboration
- Pallet jack handling
- Shipping and receiving
- Order picking and processing
- Warehouse organization
- Material loading and unloading
- Stacking and staging
- Punctual and dependable
- Receiving and processing shipments
- Order fulfillment
- Pallet jacks
- Materials handling and transport
- Forklift operation
- Safety protocols
- Storage organization
- Safety training
- Basic mathematics
- Order preparation
- Shipment palletization
Timeline
Warehouse Worker
Amazon DCD6
05.2024 - 08.2024
Locker+ Customer Service Associate
Amazon
11.2023 - 03.2024
XL Warehouse Associate
Amazon XL
01.2023 - 08.2023
Shipping
Amazon CLT4
06.2022 - 12.2022
Delivery Driver
FedEX Ground
01.2014 - 01.2016
Outbound Sales Representative
Security Force
04.2012 - 04.2013
No Degree - Radio And Television Broadcasting
Cleveland Community College
Bessemer City High School
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