Krista Shaw

District Sales Manager/ District Manager Trainer

Claires Stores Inc

07.2003 - Current

Oversaw operations across 54 locations, managing a team of 200 employees to ensure consistent performance and operational excellence.
Took charge of an underperforming market and successfully transformed it into the company's top-performing region year over year through strategic leadership and targeted initiatives.
Named District Manager of the Year (2024) in recognition of outstanding leadership, innovation, and consistent top-tier performance.
Led the implementation of a company-wide customer service program, aligning teams with brand standards and elevating customer experience across all locations.
Rewrote and modernized all store team training programs across the company, streamlining onboarding and skill development to drive efficiency and performance.
Partnered with fellow district managers to exchange best practices and drive organizational success across markets.
Elevated team performance through consistent coaching, targeted training, and proactive mentoring of store teams.
Boosted district sales revenue by designing and executing high-impact sales strategies.
Surpassed annual sales targets through strategic planning, territory optimization, and customer relationship development.
Identified and nurtured high-potential talent into leadership roles, strengthening team capabilities and succession planning.
Delivered timely, data-driven sales reports to senior leadership for strategic decision-making.
Championed a customer-first approach, fostering a culture focused on satisfaction and retention.
Processed payroll accurately and on schedule, ensuring compliance with company policies and labor regulations.