Debra Spears
Wilmington
Summary
I am looking for a position within an organization that will allow me to utilize my experience and skills to help others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Coordinator
New Hanover County
08.2021 - 01.2022
- Served New Hanover County residents experiencing housing instability due to the coronavirus pandemic.
- Determined eligibility through interviews and document verification.
- Managed confidential data through Salesforce and Laserfiche.
- Referred clients to alternative resources when necessary.
Relief NC Case Manager
Pender County
02.2021 - 06.2021
- Aided recovery efforts for individuals impacted by Hurricane Florence in Pender County.
- Conducted interviews and verified documents to determine eligibility.
- Managed confidential data through AR4CA.
Direct Support Professional
Coastal Enterprises
Wilmington
05.2017 - 02.2021
- Supervised and guided members with intellectual and developmental disabilities during skills enhancement exercises.
- Implemented individual treatment plans for members based on goals established by the Case Manager and the Caregiver.
- Fostered positive relationships and maintained a safe, supportive environment with members.
- Maintained daily updates of case notes in Therap.
Administrative Support/Appointment Scheduler
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09.2016 - 03.2017
- Coordinated schedules for roof repairs and re-roofing estimates through phone calls.
- Logged customer information into the CRM, invoiced for services rendered, and posted accounts receivable in QuickBooks.
Business Development Representative (Dual Role)
BMW OF Wilmington
Wilmington
03.2011 - 02.2016
- Provided support to Sales and Service Staff through the management of Internet leads, phone inquiries, or walk-in traffic at the dealership.
- Outbound calls to schedule appointments for sales, lease renewals, extended warranties, and services entered into the CRM.
- Checked the vehicle status, quoted estimates for minor repairs, maintenance due, recalls, and unfinished repairs.
- Cosmetic details, alignments and warranty upsells
- Expanded the role to incorporate a wider range of tasks, as assigned.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina at Wilmington
Wilmington, NCSkills
- Case management
- Problem solving
- Interpersonal skills
- Multitasking Abilities
- Decision-making
- Professional demeanor
- Written communication
- Strategic planning
- Time management
- Reliability
Military Service
US Army, Finance Specialist
Certification
- United States Army- Finance Specialist
References
References available upon request.
Timeline
Case Coordinator
New Hanover County
08.2021 - 01.2022
Relief NC Case Manager
Pender County
02.2021 - 06.2021
Direct Support Professional
Coastal Enterprises
05.2017 - 02.2021
Administrative Support/Appointment Scheduler
????
09.2016 - 03.2017
Business Development Representative (Dual Role)
BMW OF Wilmington
03.2011 - 02.2016
Bachelor of Arts - Criminal Justice
University of North Carolina at Wilmington