Summary
Overview
Work History
Education
Skills
Military Service
Certification
References
Timeline
Generic

Debra Spears

Wilmington

Summary

I am looking for a position within an organization that will allow me to utilize my experience and skills to help others.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Coordinator

New Hanover County
08.2021 - 01.2022
  • Served New Hanover County residents experiencing housing instability due to the coronavirus pandemic.
  • Determined eligibility through interviews and document verification.
  • Managed confidential data through Salesforce and Laserfiche.
  • Referred clients to alternative resources when necessary.

Relief NC Case Manager

Pender County
02.2021 - 06.2021
  • Aided recovery efforts for individuals impacted by Hurricane Florence in Pender County.
  • Conducted interviews and verified documents to determine eligibility.
  • Managed confidential data through AR4CA.

Direct Support Professional

Coastal Enterprises
Wilmington
05.2017 - 02.2021
  • Supervised and guided members with intellectual and developmental disabilities during skills enhancement exercises.
  • Implemented individual treatment plans for members based on goals established by the Case Manager and the Caregiver.
  • Fostered positive relationships and maintained a safe, supportive environment with members.
  • Maintained daily updates of case notes in Therap.

Administrative Support/Appointment Scheduler

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09.2016 - 03.2017
  • Coordinated schedules for roof repairs and re-roofing estimates through phone calls.
  • Logged customer information into the CRM, invoiced for services rendered, and posted accounts receivable in QuickBooks.

Business Development Representative (Dual Role)

BMW OF Wilmington
Wilmington
03.2011 - 02.2016
  • Provided support to Sales and Service Staff through the management of Internet leads, phone inquiries, or walk-in traffic at the dealership.
  • Outbound calls to schedule appointments for sales, lease renewals, extended warranties, and services entered into the CRM.
  • Checked the vehicle status, quoted estimates for minor repairs, maintenance due, recalls, and unfinished repairs.
  • Cosmetic details, alignments and warranty upsells
  • Expanded the role to incorporate a wider range of tasks, as assigned.

Education

Bachelor of Arts - Criminal Justice

University of North Carolina at Wilmington
Wilmington, NC

Skills

  • Case management
  • Problem solving
  • Interpersonal skills
  • Multitasking Abilities
  • Decision-making
  • Professional demeanor
  • Written communication
  • Strategic planning
  • Time management
  • Reliability

Military Service

US Army, Finance Specialist

Certification

  • United States Army- Finance Specialist

References

References available upon request.

Timeline

Case Coordinator

New Hanover County
08.2021 - 01.2022

Relief NC Case Manager

Pender County
02.2021 - 06.2021

Direct Support Professional

Coastal Enterprises
05.2017 - 02.2021

Administrative Support/Appointment Scheduler

????
09.2016 - 03.2017

Business Development Representative (Dual Role)

BMW OF Wilmington
03.2011 - 02.2016

Bachelor of Arts - Criminal Justice

University of North Carolina at Wilmington

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Debra Spears