Krissy Konopka
New Bern
Summary
Dynamic customer service professional with a proven track record at Suburban Propane LP, excelling in conflict resolution and upselling. ECE certified, skilled in advanced Excel and data management, I foster customer loyalty through empathy and active listening, driving sales growth and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SUBURBAN PROPANE LP
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Supervisor
Holiday Inn Express Hotel Suites
01.2020 - 10.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Boosted sales by implementing effective training programs for new and existing employees.
- Promoted exceptional customer service by engaging clients on sales floor.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Associate
Badcock Home Furniture
01.2019 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Havelock High School
Havelock, NCSkills
- ECE certified in customer service
- Experience with various data management systems
- Advanced Excel skills
- Microsoft outlook
- CTEP Certified
Timeline
Customer Service Representative
SUBURBAN PROPANE LP
03.2024 - Current
Sales Supervisor
Holiday Inn Express Hotel Suites
01.2020 - 10.2022
Sales Associate
Badcock Home Furniture
01.2019 - 10.2022
High School Diploma -
Havelock High School
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