Krishna Salaka
Raleigh
Summary
A results-driven Software Quality Director with 21 years of expertise in delivering high-impact projects across Capital Markets and Insurance domains. Experienced in executing projects in SAFe Agile environments and leading Global Delivery teams across the USA, India, and Canada. Proven track record in overseeing End-to-End Test Program Management, implementing Test Automation initiatives, and advancing Test Engineering practices to optimize quality and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Vice President
JP MorganChase
05.2024 - Current
- Company Overview: Encompass is a comprehensive loan origination platform aimed at streamlining and enhancing various stages of the mortgage loan lifecycle, from lead management to servicing.
- By integrating these processes, Encompass seeks to improve efficiency, accuracy, and customer experience in mortgage lending
- Leading the team of UAT, Data Testing, Automation specialists cross USA and India for CCB HLUAT Team
- Directed cross-functional teams focused on User Acceptance Testing (UAT) and specialized Test Automation (Functional, Performance, Data), ensuring seamless testing across Digital, Data, and Consumer Loan Origination products
- Established department-level OKRs, focusing on Automation, Data Quality, and UAT Testing, achieving 100% OKR completion
- Designed and implemented a comprehensive Automation Roadmap for Digital, Consumer, Correspondent, and Data products
- Developed a robust Data Testing strategy to ensure data correctness, completeness, and quality within the CCB Data Lake
- Spearheaded the creation and execution of daily Business Data Quality Checks, ensuring 100% data quality
- Innovated and executed a centralized Loan Staging strategy for Product Teams UAT, resulting in a 50%+ improvement in productivity
- Led automation testing initiatives for various vendor services, accelerating product validation processes
- Led the creation of the Data Quality Dashboard for the CCB Data Lake, providing real-time insights into data quality metrics
- Encompass is a comprehensive Loan origination platform aimed at streamlining and enhancing various stages of the mortgage loan lifecycle, from lead management to servicing
- By integrating these processes, Encompass seeks to improve efficiency, accuracy, and customer experience in mortgage lending
Manager Engineering II
Toshiba Global Commerce Solutions
11.2022 - 05.2024
- Company Overview: ELERA Commerce platform with Microservices Architecture is a centralized core API platform responsible for orchestrating Core Point of Sales Microservices
- Managed the comprehensive test program for the Retail suite of applications, including functional, performance, and end-to-end testing
- Owned the QA delivery of releases, collaborating closely with Technical Program Managers and Product Management
- Developed and implemented JIRA dashboards showcasing Key Quality Indicators (KQIs)
- Designed and introduced a Release Readiness framework that played a critical role in supporting Go/No-Go decisions
- Developed and implemented a comprehensive SaaS Testing Strategy for the Solution Group Test Engineering team
- Led Core API Test Engineering teams, driving the implementation of Test Engineering best practices
- Devised and implemented a strategic approach to reduce defect escapes during development
- Utilized the TMMi (Test Maturity Model integration) framework to assess and benchmark the quality maturity of the organization
- Led Performance Testing and Engineering efforts for the Retail Application suite
- ELERA Commerce platform with Microservices Architecture is a centralized core API platform responsible for orchestrating Core Point of Sales Microservices
Senior Project Manager
Infosys LTD
08.2006 - 11.2022
- Company Overview: The project involves Quality Assurance of the Career Distribution & Field Career systems
- Spearheaded the Quality Assurance for the Field Compensation Portfolio, overseeing multiple legacy systems and technologies
- Led the Shared Services Team in driving the adoption of test automation across 20+ scrum teams
- Acted as a liaison with the Enterprise Quality Team to implement Test Engineering best practices
- Created and reviewed the Test Strategy for the Field Rewards Modernization initiative
- Oversaw project estimations, planning, resource allocation, and financial tracking
- Led monthly governance meetings, presenting detailed progress reports to QA Directors and Assistant Directors
- Drove the establishment and tracking of automation OKRs for all projects within the Field Compensation Portfolio
- Led the creation and implementation of Continuous Testing pipelines
- Ensured that all organizational testing activities adhered to recommended Service Level Agreements (SLAs)
- Championed continuous improvement initiatives through regular retrospective meetings
- The project involves Quality Assurance of the Career Distribution & Field Career systems
Associate
Cognizant Technology Solutions
07.2005 - 07.2006
- Company Overview: Intelligent Forecasting System is intended for the Salesman and Demand Planner of Kimberly Clark Corporation
- Designed and executed comprehensive functional test cases for a web application
- Led the manual creation, design, and execution of test cases
- Performed detailed Business Functional Testing and Graphical User Interface (GUI) testing
- Conducted comprehensive cross-browser testing
- Collaborated closely with Developers, Project Managers, Operations, and Technical Support teams
- Reported defects in a clear and structured manner
- Documented test results and communicated findings effectively to stakeholders
- Intelligent Forecasting System is intended for the Salesman and Demand Planner of Kimberly Clark Corporation
Software Engineer
Birlasoft
09.2004 - 05.2005
- Company Overview: In IRIS all registered Medical Practitioners are required to submit a notification of infectious disease form (MD131) to MOH
- Gained a deep understanding of the overall business processes of the application
- Conducted thorough requirement analysis to understand business objectives
- Utilized Test Director to report, track, and manage defects
- Led regression testing efforts to verify that new updates and changes did not negatively impact existing functionality
- Validated defect fixes and retested areas affected by defects
- Conducted detailed defect analysis to identify recurring issues
- Analyzed and reported on test metrics to assess the effectiveness of testing efforts
- In IRIS all registered Medical Practitioners are required to submit a notification of infectious disease form (MD131) to MOH
Education
Master of Science - Computer Science
Acharya Nagarjuna University
Skills
- Performance Testing & Engineering
- Cloud/SaaS Testing
- End to End Test Management
- Agile Testing Best Practices
- Continuous Testing Implementation
- Test Automation Strategies
- Automation Roadmaps
- Automation Scaling
- Advanced Test Engineering Practices
- QA Assessments
- Continuous Improvement Strategies
- Build & Manage QA Teams
- Coaching & Mentoring the teams
Certification
- Certified Scrum Master
- TMMi Professional
- AWS Cloud Practitioner
Key Career Accomplishments
- Established and led a high-performing Shared Services Team within an Agile Delivery Program, accelerating automation coverage from 20% to 90% across 20 Tier1 applications.
- Served as the Technical Product Owner for Shared Services, driving the development of robust automation frameworks for Web, API, and Mainframe applications.
- Developed strategic roadmaps for Quality and Automation initiatives, driving sprint automation adoption across multiple teams to enhance efficiency.
- Spearheaded enterprise-wide Quality initiatives, elevating testing maturity levels to TMMi Level 5 across 20 Scrum teams, ensuring 100% adherence to industry best Practices.
- Established a governance framework for release management, achieving full compliance in production deployments.
Professional Highlights
A results-driven Software Quality Director with 21 years of expertise in delivering high-impact projects across Capital Markets and Insurance domains. Experienced in executing projects in SAFe Agile environments and leading Global Delivery teams across the USA, India, and Canada. Proven track record in overseeing End-to-End Test Program Management, implementing Test Automation initiatives, and advancing Test Engineering practices to optimize quality and performance.
Timeline
Vice President
JP MorganChase
05.2024 - Current
Manager Engineering II
Toshiba Global Commerce Solutions
11.2022 - 05.2024
Senior Project Manager
Infosys LTD
08.2006 - 11.2022
Associate
Cognizant Technology Solutions
07.2005 - 07.2006
Software Engineer
Birlasoft
09.2004 - 05.2005
Master of Science - Computer Science
Acharya Nagarjuna University
Similar Profiles
Mike DeliterisMike Deliteris
Assistant Chief Engineer at CBRE JP MorganChaseAssistant Chief Engineer at CBRE JP MorganChase
Suranjeeta Sen GuptaSuranjeeta Sen Gupta
NA at JP MorganChase & CoNA at JP MorganChase & Co
Naveen ShrivastavaNaveen Shrivastava
Associate VP at JP MorganChaseAssociate VP at JP MorganChase