Kquintejhea slade
Greenville
Summary
Technical support professional prepared to excel in demanding role. Proven ability to troubleshoot and resolve technical issues efficiently, ensuring smooth operation and user satisfaction. Reliable team player who adapts to changing needs and collaborates effectively to achieve results. Skilled in problem-solving, customer service, and technical troubleshooting.
Overview
7
7
years of professional experience
Work History
Advanced Technical Support Representative
Spectrum
11.2024 - Current
- Provided expert assistance on software installations, upgrade procedures, and system configurations.
- Provided comprehensive training sessions for new hires, ensuring a strong foundation in technical support skills.
- Improved communication between departments by initiating regular meetings focused on sharing updates and best practices.
- Cultivated positive relationships with key stakeholders, fostering collaboration across the organization.
- Managed multiple high-priority tasks simultaneously while maintaining exceptional attention to detail and accuracy.
- Served as an escalation point for challenging cases, effectively addressing customer concerns and finding appropriate resolutions.
Inventory Specialist
WIS International
08.2024 - Current
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
Forklift Operator
Bridgestone Americas
02.2024 - 04.2024
- Ability to operate a forklift.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- using hand scanner
- Assessed equipment for damage, wear, battery life, and fluid levels.
Sales Representative
The Chef Store
09.2023 - 01.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
seasonal package handler
UPS
10.2023 - 01.2024
- Uses "hand-to-surface" methods when handling packages
- Scans, reads, and labels packages to determine correct grouping
- Observes strict adherence to company policies (safety, security, uniform, package handling)
- Assembled, sealed, and loaded packages into correct trucks.
- Maintains a clean working area
- Identifies errors in package information, defects, and any discrepancies
- Collaborates with other warehouse personnel to ensure work efficiency.
Sales Associate
the chef store
09.2023 - 01.2024
- Assisting customers throughout the buying process
- Include greeting customers when they enter the store, helping customers find specific products or showing them how to use them
- Ringing up customer purchases on the POS register.
Delivery Driver
Amazon DSP
03.2023 - 07.2023
- Safe driving and control of your vehicle at all times
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Comfortable driving in various weather conditions
- Use of handheld device to provide last mile carrier tracking information
- Load and unload packages, carrying them to a customer's doorstep
- Ability to lift packages that are up to 50 pounds
- Navigate different routes in a safe and efficient manner.
Machine Operator
Ｄｅｎｚｏ
09.2022 - 03.2023
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Feed raw material or parts to semi-automated machines
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Inspect parts with precision and measuring tools
- Test operation of machines periodically
- Fix issues that might occur during the shift
- Check output to spot any machine-related mistakes or flaws
- Keep records of approved and defective units or final products
- Maintain activity logs.
Package Handler
FedEx Ground
06.2020 - 01.2022
- Sorts packages and stacks them on pallets
- Adheres to all warehouse safety guidelines
- Reports any issues to the warehouse manager
- Loads and unloads packages at the warehouse
- Makes sure all packages are properly packed and loaded
- Follows written and verbal instructions from the warehouse manager
- Prepares packages for delivery using scanners, handheld printers, and packing materials
- Uses common warehouse tools, including pallet jacks, dollies, forklifts, hand trucks, and conveyor systems.
Line Leader
Perdue Farms of Lewiston Woodville
09.2018 - 10.2019
- Collaborated with manager on performance-related issues and employee performance reviews.
- Provided and promoted solutions to eliminate reoccurring problems.
- Monitored product quality to achieve superior quality reputation.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Assisted in training new employees and implementing procedural changes.
Education
diploma -
Bertie High
05.2018
Skills
- Customer service
- Microsoft excel
- Microsoft word
- Forklift
- Manufacturing Experience
- Documentation review
- Assembler
- Materials Handling Experience
- Quality Inspection
- Order Picker Experience
- Shipping & Receiving
- Data Management
- Material Handling
- Customer Service
- Quality Procedures
- Forklift Operation
- SAP
- Remote support
- Network diagnostics
- Security protocols
- Problem resolution
- System analysis
- Technical issues analysis
Timeline
Advanced Technical Support Representative
Spectrum
11.2024 - Current
Inventory Specialist
WIS International
08.2024 - Current
Forklift Operator
Bridgestone Americas
02.2024 - 04.2024
seasonal package handler
UPS
10.2023 - 01.2024
Sales Representative
The Chef Store
09.2023 - 01.2024
Sales Associate
the chef store
09.2023 - 01.2024
Delivery Driver
Amazon DSP
03.2023 - 07.2023
Machine Operator
Ｄｅｎｚｏ
09.2022 - 03.2023
Package Handler
FedEx Ground
06.2020 - 01.2022
Line Leader
Perdue Farms of Lewiston Woodville
09.2018 - 10.2019
diploma -
Bertie High
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