Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Additional Information
Languages
Timeline
Generic

Kouevi Ekoue-Gomido

Concord

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Food and Nutrition

Atrium Health
04.2018 - Current
  • Cook and serve food. Cashier services
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Warehouse Associate

Amazon
04.2021 - 03.2022
  • Work as a packer, picker, stower
  • Operated powered industrial trucks to efficiently transport inventory across warehouse zones.
  • Implemented safety protocols, ensuring compliance and reducing workplace incidents.
  • Collaborated with team members to maintain optimal stock levels and streamline order fulfillment processes.

Transportation

Uber Partner Drivers
08.2018 - 03.2021
  • Uber driver giving rides to passenger

Customer Service Representative

Circle K
02.2017 - 03.2018
  • Crew member
  • Provided exceptional customer service by resolving inquiries and complaints efficiently.
  • Trained and mentored new team members on operational procedures and customer engagement strategies.

Cashier/Server

Bojangles' Famous Chicken 'n Biscuits
03.2012 - 03.2018
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.


Customer Service Representative

BANK OF ACCRA
07.2009 - 03.2010
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Acted professionally and patiently when addressing negative customer feedback.

Education

Bachelor of Science - Mathematics

University of North Carolina At Charlotte
Charlotte, NC
12-2026

Associate of Science - Engineering

Central Piedmont Community College
Charlotte, NC
01.2014

Skills

  • Credit (6 years)
  • Credit card (Less than 1 year)
  • Merchandising (Less than 1 year)
  • Natural (Less than 1 year)
  • Retail sales (6 years)
  • French
  • Team Work
  • Flexibility
  • Problem-solving
  • Guest Services
  • Algebra
  • Calculus
  • Time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

Driver's License

Assessments

  • Customer focus & orientation — Proficient
  • March 2021
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

  • Skills
  • Customer-oriented Fluent in French
  • Active listening skills Fluent in English
  • Credit card transactions Natural leader
  • Retail sales Motivated team player
  • Merchandising
  • Stocking

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Warehouse Associate

Amazon
04.2021 - 03.2022

Transportation

Uber Partner Drivers
08.2018 - 03.2021

Food and Nutrition

Atrium Health
04.2018 - Current

Customer Service Representative

Circle K
02.2017 - 03.2018

Cashier/Server

Bojangles' Famous Chicken 'n Biscuits
03.2012 - 03.2018

Customer Service Representative

BANK OF ACCRA
07.2009 - 03.2010

Bachelor of Science - Mathematics

University of North Carolina At Charlotte

Associate of Science - Engineering

Central Piedmont Community College
Kouevi Ekoue-Gomido