Kouevi Ekoue-Gomido
Concord
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Nutrition
Atrium Health
04.2018 - Current
- Cook and serve food. Cashier services
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Associate
Amazon
04.2021 - 03.2022
- Work as a packer, picker, stower
- Operated powered industrial trucks to efficiently transport inventory across warehouse zones.
- Implemented safety protocols, ensuring compliance and reducing workplace incidents.
- Collaborated with team members to maintain optimal stock levels and streamline order fulfillment processes.
Transportation
Uber Partner Drivers
08.2018 - 03.2021
- Uber driver giving rides to passenger
Customer Service Representative
Circle K
02.2017 - 03.2018
- Crew member
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Trained and mentored new team members on operational procedures and customer engagement strategies.
Cashier/Server
Bojangles' Famous Chicken 'n Biscuits
03.2012 - 03.2018
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Verified that prepared food met all standards for quality and quantity.
- Handled currency and credit transactions quickly and accurately.
Customer Service Representative
BANK OF ACCRA
07.2009 - 03.2010
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Acted professionally and patiently when addressing negative customer feedback.
Education
Bachelor of Science - Mathematics
University of North Carolina At Charlotte
Charlotte, NC12-2026
Associate of Science - Engineering
Central Piedmont Community College
Charlotte, NC01.2014
Skills
- Credit (6 years)
- Credit card (Less than 1 year)
- Merchandising (Less than 1 year)
- Natural (Less than 1 year)
- Retail sales (6 years)
- French
- Team Work
- Flexibility
- Problem-solving
- Guest Services
- Algebra
- Calculus
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Driver's License
Assessments
- Customer focus & orientation — Proficient
- March 2021
- Responding to customer situations with sensitivity
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- Customer-oriented Fluent in French
- Active listening skills Fluent in English
- Credit card transactions Natural leader
- Retail sales Motivated team player
- Merchandising
- Stocking
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Warehouse Associate
Amazon
04.2021 - 03.2022
Transportation
Uber Partner Drivers
08.2018 - 03.2021
Food and Nutrition
Atrium Health
04.2018 - Current
Customer Service Representative
Circle K
02.2017 - 03.2018
Cashier/Server
Bojangles' Famous Chicken 'n Biscuits
03.2012 - 03.2018
Customer Service Representative
BANK OF ACCRA
07.2009 - 03.2010
Bachelor of Science - Mathematics
University of North Carolina At Charlotte
Associate of Science - Engineering
Central Piedmont Community College