Koryn Bell
Greensboro
Summary
Business Systems Analyst with 7+ years of experience supporting HR operations and enterprise systems in large, multi-location organizations. Strong functional background in HR and HRIS platforms including Workday and ADP Workforce Now, with expertise in business process analysis, requirements gathering, and system testing. Proven ability to clearly document requirements and collaborate with business stakeholders, leadership, and technical teams to deliver scalable system solutions. Known for improving workflows, enhancing service delivery, and maintaining high levels of data accuracy and compliance while working effectively in remote, cross-functional environments.
Overview
12
12
years of professional experience
Work History
Senior HR Operations Analyst
Inspire Brands Inc.
04.2021 - 03.2025
- Led operational analysis and process optimization initiatives for HR service delivery supporting 1,500+ locations, improving efficiency and stakeholder experience.
- Managed and developed a 15-member operations team, analyzing service data and implementing workflow improvements that reduced escalated cases by 15%.
- Analyzed HR intake workflows and redesigned processes, decreasing average response time from 4 days to 2 days.
- Functioned as a Workday HRIS subject matter expert, collaborating with HRIS and IT to analyze system requirements, identify functionality gaps, and recommend enhancements.
- Led Workday system testing and release validation, developing test cases, documenting requirements, and ensuring successful deployment of new features.
- Directed high-volume HRIS transaction analysis and processing, maintaining 99% data accuracy across compensation changes, promotions, PTO payouts, and policy updates.
- Partnered with cross-functional stakeholders (HR, Talent Acquisition, HRIS, IT) to implement scalable operational solutions, enhancing HR technology utilization.
- Analyzed compliance and operational data across locations, ensuring audit readiness for I-9, wage notices, unemployment claims, and labor law postings.
- Identified risk areas in onboarding and candidate eligibility workflows, implementing improvements that strengthened compliance and minimized hiring delays.
Business Operations Analyst (HR)
Community Care of NC - Contract
12.2019 - 04.2021
- Managed end-to-end HR operations analysis across the employee lifecycle, ensuring data integrity and optimized HRIS workflows.
- Led onboarding operations for 450+ employees, analyzing workflow bottlenecks and implementing process improvements that ensured 100% compliance with E-Verify, background checks, and licensing requirements.
- Designed and implemented virtual onboarding processes during COVID-19, ensuring uninterrupted operations and improved candidate experience.
- Analyzed credentialing and regulatory compliance processes for OIG, DEA, CAQH, and NPPES, developing tracking systems that achieved 100% renewal compliance.
- Managed offboarding workflows and reconciled systems in ADP Workforce Now, ensuring compliance with final pay and termination policies.
- Generated workforce reports and operational dashboards for leadership, supporting informed staffing decisions, compliance monitoring, and HR planning.
- Identified opportunities to enhance HR service delivery and implemented workflow improvements, leading to increased operational efficiency and stakeholder satisfaction.
Operations Manager
Affinity Integrated Solutions
Greensboro
08.2013 - 11.2017
- Implemented data-driven process improvements that reduced customer wait times by 15% and improved first-call resolution rates.
- Led staff training initiatives and performance coaching programs that improved team productivity by 15% and reduced employee turnover by 10%.
- Monitored performance metrics and produced operational reports for senior leadership, enabling informed staffing and performance management decisions.
- Resolved complex operational issues while collaborating with IT, HR, and Operations teams to enhance system workflows and service delivery.
- Analyzed call center operations data to optimize staffing, workflow, and service delivery for a 20+ member team.
Education
Bachelor of Science - Business Administration And Management
Georgia State University
Atlanta, GA05-2017
Skills
- HRIS Systems (Workday, ADP Workforce Now)
- Business Process Analysis
- Requirements Gathering
- Process Improvement & Workflow Optimization
- Workflow Optimization
- Data Analysis & Reporting
- Compliance & Risk Analysis
- System Testing & UAT
- Operational Performance Metrics
- Stakeholder Management
- Cross-Functional Collaboration
- Strategic Planning
Timeline
Senior HR Operations Analyst
Inspire Brands Inc.
04.2021 - 03.2025
Business Operations Analyst (HR)
Community Care of NC - Contract
12.2019 - 04.2021
Operations Manager
Affinity Integrated Solutions
08.2013 - 11.2017
Bachelor of Science - Business Administration And Management
Georgia State University