Kortney A. Courson
Aberdeen
Summary
Results-driven and experienced with comprehensive client assessments, ensuring personalized plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Banker II
First Bank
Southern Pines, NC
10.2025 - Current
- Cultivated strong customer relationships through personalized financial consultations and tailored product recommendations.
- Ensured compliance with banking regulations by conducting thorough account reviews and audits.
- Streamlined account opening processes, enhancing efficiency and customer satisfaction during onboarding.
- Collaborated with team members to identify cross-selling opportunities, driving overall branch revenue growth.
Senior Branch Banker
PNC Bank
Pinehurst, NC
01.2024 - 01.2025
- Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue, and market share with relevant sales goals, deepening share of wallet following enterprise core values.
- Leads and coaches a high-performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships, and promotes employee engagement and positive consumer/business experiences.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss.
Branch Banker
PNC Bank
Pinehurst, NC
01.2023 - 01.2024
- Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply this knowledge appropriately to diverse situations.
Store Manager
Francesca’s
Southern Pines, NC
01.2018 - 01.2023
- Selected to manage a business with twice the volume and an annual sales revenue of $850,000.
- Managed teamwork schedules, timecards, and payroll, and was responsible for recruiting and retaining team members who demonstrated the ability to excel and drive sales.
- Maximized daily sales plans, managed expenses, and improved metrics through leadership, training, and continuous coaching.
- Provided consistent developmental feedback to motivate employees and fostered a cohesive team.
- Managed team members to reach their full potential by utilizing company training methods.
Assistant Store Manager
Francesca’s
Southern Pines, NC
01.2015 - 01.2018
- Assisted the store manager with planning floor events and making the team schedule.
- Engaged with customers, ensuring the team was meeting their expectations.
- Inspired team members to be courteous and attentive to the needs of the customer.
- Ensured the store met company standards and was maintained under company policy daily.
Education
Master of Social Work - Individual & Family Clinical
Liberty University
Lynchburg, VA05-2027
Bachelor of Science - Psychology: Military Resilience
Liberty University
Lynchburg, VA12-2025
Associate of Arts -
Sandhills Community College
Southern Pines, NC01-2018
High School - undefined
Union Pines High School
Skills
- Strong ethical standards
- Sales team development
- Market analysis proficiency
- Customer-centric approach
- Professional development
- Proactive risk mitigation
- Applying technological solutions
- Commitment to accountability
- Team coaching
- Multitasking proficiency
- Analytical performance review
- Results-oriented mindset
Certification
Notary Public
Timeline
Personal Banker II
First Bank
10.2025 - Current
Senior Branch Banker
PNC Bank
01.2024 - 01.2025
Branch Banker
PNC Bank
01.2023 - 01.2024
Store Manager
Francesca’s
01.2018 - 01.2023
Assistant Store Manager
Francesca’s
01.2015 - 01.2018
High School - undefined
Union Pines High School
Master of Social Work - Individual & Family Clinical
Liberty University
Bachelor of Science - Psychology: Military Resilience
Liberty University
Associate of Arts -
Sandhills Community College