Kori Hawk
Charlotte,NC
Summary
- Effective professional proven record of spearheading projects to increase operational efficiency and improve collaboration among interdepartmental teams. Ability to take on a high level of responsibility, initiative, and accountability. Energetic self-starter who proactively takes initiative, remains curious and has a genuine interest in learning and growth
Overview
7
7
years of professional experience
Work History
Pro
Apple Inc
11.2020 - Current
- Has excellent attention to detail and the willingness to take initiative. Can make quality and timely decisions to adjust for changing business needs
- I mentor others that are on the shopping team by driving sales, maintaining up-to-date product & service knowledge, purchasing options- including financing and carrier offers through the Apple Steps of Service.
- Can tackle customer concerns using composure, listening, and presentation skills.
- The 2022 Career Experience cycle I was chosen to be SouthPark's Training Lead. My overall goal was to make sure the team was 100% trained. I designed , & facilitated trainings for new product launches,and different areas of the business that needed support. I have proven that I have the ability to adapt communication to a complex audience with many learning styles.
- During that experience I would also be the Lead support on the floor. Recommend daily staffing and scheduling to the store leadership team to align with changing customer and/or employee needs and traffic patterns. Demonstrated ability to drive strong results both individually and in a team environment
Genius Admin
Apple Inc
04.2019 - 01.2021
- Communicated regularly with customers concerning data exchange and technology integration
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Account Consultant Specialist
Apple Inc
01.2018 - 01.2019
- Resolved concerns with products or services to help with retention and drive sales
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Described product highlights and benefits to help guide purchasing decisions
- Led daily, weekly, and monthly coaching, counseling and feedback sessions
- Trained staff during demonstrations, meetings, conferences, and workshops.
Education
Master of Science - Engineering Technology Management
North Carolina Agricultural And Technical State University
Greensboro, NC12.2024
Bachelor of Science - Information Technology Project Management
Johnson C Smith University
Charlotte, NC05.2023
Skills
- Communicates effectively
- Innovative thinking
- Machine learning expertise
- Time Management
- Collaboration
- Technical Analysis
Affiliations
Pride @Apple DNA Ambassador
The National Association for the Advancement of Colored People
Timeline
Pro
Apple Inc
11.2020 - Current
Genius Admin
Apple Inc
04.2019 - 01.2021
Account Consultant Specialist
Apple Inc
01.2018 - 01.2019
Master of Science - Engineering Technology Management
North Carolina Agricultural And Technical State University
Bachelor of Science - Information Technology Project Management
Johnson C Smith University
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