Kolby Hollar
Charlotte,NC
Summary
A results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing experience to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
10.2024 - Current
- Managed daily store operations, ensuring high standards of customer service and product quality.
- Trained and developed a barista team, fostering a collaborative and efficient work environment.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Executed visual merchandising strategies to enhance product presentation and drive sales.
- Monitored financial performance metrics, identifying opportunities for cost reduction and revenue growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Built effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Assistant General Manager
Taco Bell Restaurant
04.2024 - 10.2024
- Assisted in managing daily operations to ensure efficient restaurant workflow.
- Supported staff training programs to enhance team performance and customer service skills.
- Executed inventory management processes, maintaining stock levels and minimizing waste.
- Implemented health and safety protocols to ensure compliance with regulations and standards.
- Coordinated scheduling for staff, optimizing coverage during peak hours for operational efficiency.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
Lead Barista
Harris Teeter
10.2023 - 04.2024
- Supervised daily operations of coffee bar, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on equipment usage and company standards.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Resolved customer complaints promptly, fostering a positive environment and repeat business.
- Conducted regular quality checks on beverages to ensure consistency and customer satisfaction.
- Built effective schedules based on forecasted customer sales, current sale trends, promotions, to meet customer demand.
Office Assistant
Harris Teeter
06.2021 - 10.2023
- Reconciled monthly bank statements, identifying discrepancies promptly.
- Assisted in preparing financial statements and reports for management review.
- Collaborated with auditors during quarterly reviews, providing necessary documentation.
- Streamlined data entry processes to enhance accuracy and efficiency.
- Maintained organized filing systems for easy access to financial records.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
Education
High School Diploma -
South Point High School
Belmont, NCSkills
- Store operations management
- Customer service excellence
- Staff training and development
- Inventory management
- Cash handling procedures
- Visual merchandising
- Team scheduling optimization
- Payroll administration
Certification
CPR and BLS
Adobe Photoshop
Microsoft Word, Excel, and Powerpoint
Timeline
Store Manager
Starbucks
10.2024 - Current
Assistant General Manager
Taco Bell Restaurant
04.2024 - 10.2024
Lead Barista
Harris Teeter
10.2023 - 04.2024
Office Assistant
Harris Teeter
06.2021 - 10.2023
High School Diploma -
South Point High School