KNICKERJOHN MAXION
Charlotte
Summary
A graduate of Hotel, Restaurant and Management who works with dedication and compassion to reach the goal of the organization. Seeking an entry-level role where I can contribute my enthusiasm, drive, and determination to contribute to organizational growth and success.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
2
2
years of professional experience
Work History
Shift Manager
Starbucks Charlotte Douglas Intl Airport
10.2023 - 09.2025
- A multi-national company wherein we, service crews are responsible for presenting menu and provides recommendations to customers.
Customer Service Representative
Telus International - Philippines
01.2023
- A technology company wherein we, CSR provide support and assistance to Canadian nationality to access Home security, Internet Mobility and television services.
Customer Service Representative
Verizon Mobility - Sitel Philippines
01.2022
- A mobile digital company wherein we, CSR provides support and assistance to American nationality to different mobility services.
Customer Service Representative
AT&T Mobility - VXI Global Solutions Philippines
01.2022
- A mobile digital company wherein we, CSR provides support and assistance to American nationality to different mobility services.
Education
Bachelor of Science - Hotel Restaurant and Management
STI College Cubao
05-2019
Skills
- Hotel Management
- People-driven skill
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Relationship building
- Training and mentoring
Language
English
Tagalog
Timeline
Shift Manager
Starbucks Charlotte Douglas Intl Airport
10.2023 - 09.2025
Customer Service Representative
Telus International - Philippines
01.2023
Customer Service Representative
Verizon Mobility - Sitel Philippines
01.2022
Customer Service Representative
AT&T Mobility - VXI Global Solutions Philippines
01.2022
Bachelor of Science - Hotel Restaurant and Management
STI College Cubao