Kizma Stokes
Winterville,NC
Summary
Dynamic Customer Service Representative with a proven track record at Victra, enhancing customer satisfaction through effective problem resolution and active listening. Skilled in CRM software and critical thinking, I trained new staff and identified process improvements, contributing to streamlined operations and elevated service quality.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Victra
Winterville, NC
02.2021 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track and manage customer interactions effectively.
- Trained new staff on processes and systems, improving team performance and service quality.
- Identified opportunities for process improvements, contributing to streamlined operations.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Martin Community College
Williamston, NC05-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Victra
02.2021 - Current
High School Diploma -
Martin Community College